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  1. #1
    abc12345 Guest

    agent misconduct


    -agent of a well-known nation-wide insurance company omits a requested coverage option from a new policy.
    -policy holder pays premium, believing option is included.
    -incident occurs, agent informs policy holder it is not covered.
    -agent refuses to acknowledge and correct mistake. offers to pay half the expenses out of his pocket. policy holder refuses.
    -policy holder produces e-mail documentation indicating she asked for the coverage. asks agent to correct the mistake.
    -agent becomes defensive and emotional. reveals that he will not report the error to the company because it will cost him $500 out of pocket.
    -agent leaves phone message suggesting policy holder file a claim with previous insurance company, which he knows to be fraudulent.
    -policy holder refuses and once again asks agent to correct mistake.
    -agent sends disturbing email to policy holder accusing her of falsifying documents and asking him to lie. the ranting includes a number of religious statements about the devil and claims that all Muslims without exception are going to hell.

    how should the policy holder respond to this incident?

  2. #2
    abc12345 Guest
    I should also have mentioned that the claim in question is a $520 comprehensive claim for a windshield. The state of MN has an option for zero deductible auto glass replacement coverage.

  3. #3
    Join Date
    Sep 2000
    Miami, Florida
    File a complaint with your state's insurance commissioner and include a copies of the e-mail correspondance.

  4. #4
    tammy8 is offline Senior Member
    Join Date
    Dec 2001
    As Juan said, contact your state insurance dept but I have another question, how long after the policy was written did the incident occur?

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