tinaree123
Junior Member
What is the name of your state? NM
I have had a USAA number for 30 years. They have "owned" me all that time. I held auto, home and life insurance policies. I had a bank account and a mastercard. Every auto loan I got, even my mortgage, has been through USAA.
In 2004 my insured husband had a near fatal motorcycle accident and became disabled. We went from a 2 income home to a one income home plus extra medical bills overnight. I struggled with these bills as long as I could including working overtime and giving him care (He no longer drives due to a head injury and loss of sight so must I do all errands, trips to tests, doctors plus any driving of the kids ). Eventually we had to file bankruptcy. USAA's mastercard was included but I continued to pay all premiums on all of my policies. I did all of my business with ussa online or on the phone with a toll free number for years. Nothing was sent to me by mail during all that time because I had complete access to all documents, accounts and bills on their website.
A year and 6months after the bankruptcy was final I attempted to login at USAA and got a message that my access was denied and I had to call a number. I was told that due to my bankruptcy I could no longer use online or tollfree phone number services ever again. All my ebills went to that account including bills and policies from USAA (even my car insurance cards). I told them I would need all these documents to be sent to me by snail mail from then on in and they agreed this would happen automatically.
That was back in october of 2006. Since then I have written two letters and called ussa multiple times to try and get this to happen. Each time I call I am able to get my bank statements for that month eventually sent to me ( sometimes 2 months out) and I am able to get a verbal total for my bill but I hve yet to be able to get them to send any of these things by mail.
I am beginning to think they are keeping my documents and bills from me in order to get rid of me as a customer. Can they legally do this. I have been guessing at when my bills are due and sending what I think the payments should be but I have recently bought a used vehicle for my now driving 16 yr old and I have added him to my policy and I am afraid they will never send me a card for his vehicle. I called Jan 12 was told my min payment (which I paid that day) and was told that bill was mailed to me on dec 20, and was assured all future correspondence would come by mail from that date on. It never came and no bills have come for feb even though I know I owe more.
I understand that this is their website and they can arbitrailly do as they wish with it. But I was pretty angry when I was told by a representaive back in October 06 that I was "lucky" I was allowed to use the website as long as I did after my bankruptcy because this had always been the policy. My written response to them was that I believed what they called my luck I called their negligence. Is this harassment or even illegal or can they keep these documents and bills from me legally? What can I do to force them to send these things to me? What do i do next?What is the name of your state?
I have had a USAA number for 30 years. They have "owned" me all that time. I held auto, home and life insurance policies. I had a bank account and a mastercard. Every auto loan I got, even my mortgage, has been through USAA.
In 2004 my insured husband had a near fatal motorcycle accident and became disabled. We went from a 2 income home to a one income home plus extra medical bills overnight. I struggled with these bills as long as I could including working overtime and giving him care (He no longer drives due to a head injury and loss of sight so must I do all errands, trips to tests, doctors plus any driving of the kids ). Eventually we had to file bankruptcy. USAA's mastercard was included but I continued to pay all premiums on all of my policies. I did all of my business with ussa online or on the phone with a toll free number for years. Nothing was sent to me by mail during all that time because I had complete access to all documents, accounts and bills on their website.
A year and 6months after the bankruptcy was final I attempted to login at USAA and got a message that my access was denied and I had to call a number. I was told that due to my bankruptcy I could no longer use online or tollfree phone number services ever again. All my ebills went to that account including bills and policies from USAA (even my car insurance cards). I told them I would need all these documents to be sent to me by snail mail from then on in and they agreed this would happen automatically.
That was back in october of 2006. Since then I have written two letters and called ussa multiple times to try and get this to happen. Each time I call I am able to get my bank statements for that month eventually sent to me ( sometimes 2 months out) and I am able to get a verbal total for my bill but I hve yet to be able to get them to send any of these things by mail.
I am beginning to think they are keeping my documents and bills from me in order to get rid of me as a customer. Can they legally do this. I have been guessing at when my bills are due and sending what I think the payments should be but I have recently bought a used vehicle for my now driving 16 yr old and I have added him to my policy and I am afraid they will never send me a card for his vehicle. I called Jan 12 was told my min payment (which I paid that day) and was told that bill was mailed to me on dec 20, and was assured all future correspondence would come by mail from that date on. It never came and no bills have come for feb even though I know I owe more.
I understand that this is their website and they can arbitrailly do as they wish with it. But I was pretty angry when I was told by a representaive back in October 06 that I was "lucky" I was allowed to use the website as long as I did after my bankruptcy because this had always been the policy. My written response to them was that I believed what they called my luck I called their negligence. Is this harassment or even illegal or can they keep these documents and bills from me legally? What can I do to force them to send these things to me? What do i do next?What is the name of your state?