i went to a carwash yesterday with my windshield intact, but unfortunately left with a large crack from top to bottom. after speaking with the manager of the brand new Chevron facility and showing him the damage, I was told he would "review the (video) tape" and call me today. Since customer service doesn't exist anymore in California, I assume that they will refuse to pay for the damage. In my efforts to be prepared when/if he does call, I am asking what, if any, liability does a car wash have for damage done to vehicles while under their service? Additionally, would a surveillance camera be able to spot a fine detail such as this crack?
(There was a previous post re:damage in a carwash last year, but no one could clarify what, if any, laws pertain to carwash establishments for damage. She was just told to take them to small claims court.)