floralswag
Junior Member
What is the name of your state? Washington
Last month a rental car I was driving was hit by another vehicle that slid on an icey road. We have some sort of coverage through VISA because we used a VISA to pay for the rental car.
My husband and I have both called VISA at different times and talked to different people and gotten different information about whether or not our insurance company will be involved in this at all. The VISA person told my husband that VISA takes care of everything and only calls our regular insurance to find out the coverage. The person I talked to said that VISA only pays the deductible and our regular insurance pays the rest (assuming money is owed by us, which I doubt it would be since we were not at fault).
What I'm hoping is someone else here who may have used VISA coverage for their rental car can tell me to what degree VISA handles the claim and to what degree our insurance handles the claim? This is of concern to me because we have moved out of the country and must get new and different auto insurance soon, and I don't want the fact that we are switching insurance in the middle of this process to screw anything up with the rental car claim.
Last month a rental car I was driving was hit by another vehicle that slid on an icey road. We have some sort of coverage through VISA because we used a VISA to pay for the rental car.
My husband and I have both called VISA at different times and talked to different people and gotten different information about whether or not our insurance company will be involved in this at all. The VISA person told my husband that VISA takes care of everything and only calls our regular insurance to find out the coverage. The person I talked to said that VISA only pays the deductible and our regular insurance pays the rest (assuming money is owed by us, which I doubt it would be since we were not at fault).
What I'm hoping is someone else here who may have used VISA coverage for their rental car can tell me to what degree VISA handles the claim and to what degree our insurance handles the claim? This is of concern to me because we have moved out of the country and must get new and different auto insurance soon, and I don't want the fact that we are switching insurance in the middle of this process to screw anything up with the rental car claim.