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sGirL55
Guest
I live in an aparment complex and my neighbor's moving company hit my truck. My neighbor was in the breezway, returning to his apartment on the 3rd floor when he heard a loud BANG. He saw the movers out of their moving truck, inspecting my vehicle and then he saw them quickly leave. My neighbor had the good sense to leave his information on my vehicle. After contacting the agent company(the actualy company that made the move for a major moving company), I was simply told "Our driver claims he didn't do it...it's your word against his....call your insurance company." I was not offered any other type of assistance. I then filed a police report and was contacted by the major moving company a few days after. I was told by the insurance manager of the major company that they would be paying for repairs and car rental while my truck was in the shop. After faxing them my estimate, it has been impossible to speak with them again. I then received a letter in the mail stating the agent company(the company that actually made the move for the major company) would be handling my claim. Well once I contacted the agent company, I was referred to the same woman who initially offered no assistance, I basically received no assistance AGAIN! The representative claimed to not have any information regarding my claim and was unaware of my case(though this was the same woman I spoke to the first time), however, she knew that the driver denied hitting my truck and she said their insurance company is handling it and will contact me?!?!? Which doesn't make sense, b/c she doesn't know about my claim but knows who the driver was and their insurance company will be calling me?!?! Anyhow, she told me to fax her my police report, statement, and estimate(which I was assuming she already had from the letter I received in the mail from the major company). I'm in the process of getting that information to her, but I fear that when she receives the information, I'll get the same run around that I've been getting. I've been trying to contact the major company for assistance but EVERYTIME I call the manager, who offered payment for repairs, is always "on the other line and will call me back". Well this has been going on for a month and I'm fearing I will find no closure. What should I do if I still receive the run around or no payment of repairs?