insurance company responsabilties

[ViG]

What is the name of your state?california
I got in a car accident a couple weeks ago. A guy in a brand new truck run a stop sign and rear end me. the cost of fixing my car is more than the actual cost of my car.
I only have minimun coverage, but the person that run into me has full coverage.
I'm trying to rent a car to go to work, but their insurance company is telling me that I have to pay for the rental first and then they might refund me. Is that truth or are they suppose to pay for it right away?
thanks

[DrewfromCA]

and is referred to as reimbursement. You pay the bill, send a printed copy to the insurance company, and they send you a check. They typically pay for up to a comparable car as yours, so be careful assuming what they will pay for, as they may not think a Ford Taurus is comparable to your honda Civic, etc... (You didn't mention what you drove).

If the money is too much of a burden, see if you can set up a direct billing. Enterprise rent a car has this with a few different insurance companies, so you may try that if you have to.

good luck.