T
turmbar
Guest
I live in pennsylvania and have a 1999 Suzuki Grand Vitara. Yesterday while backing my veichle up into my side yard, at only 2-4 mph, where I usually park, my car sunk a little into the soft ground, I had it in 4WD so I didn't worry too much and continued to back up. My front bumper cover caught on some mud and grass and was ripped off on one side. When I was tieing the bumper back into place I noticed 6 seperate screw holes but the were no screws and nothing to suggest there were any there before. I took it back to the dealership where I bought it and asked how it could have happened and what was supposed to be where the screw holes were. They didn't know what the holes were for and said because it was caught on something that they had no responsibility to repair it. I asked for an estimate and they sent me to their collision center. There they were able to tell me that the holes were for metal clips and screws and agreed that they were never there. I asked if the damage would have been lessened if they were there and he said he wasn't allowed to say. I then took it to another shop that wasn't connected with that dealership and asked the same questions. He said that the clips and screws were never there and he knew because there would still be some there or there would be damage to where they should have been. He aslo said that if they had been there, that at such a low speed and because it was only mud and grass, that i probably would have only loosende the bottom of the bumper cover, it would have not caused me to need a new bumper cover. Since those clips were missing and the damage would not have been so great if they had been there is the dealership or factory responsible for repairing the damage?