I was involved in a car accident last week and my insurance company appears to not want to fix my car properly. The reason I feel this way is because I took the car to the repair shop that they told me to and I donít feel that the adjuster, who also works for the repair shop, has properly checked all the damages to my car. My car is a 98 Accord that I bought used. The problem is there are damage on the passengerís side of my car as well as the damage from the accident. I ran into the back of another car in rush hour traffic on my way to work. I took the car in and the only thing the guy at the repair shop did was take pictures of the obvious damage to my car. He did not check anything else to see if there was any other damage. I got the estimate, and also noticed that my steering wheel started to shake once I got up to about 60 in the car, I called my insurance to let them know, and they told me to take my car back to the repair shop for an additional estimate. I called the repair shop to schedule a time to bring the car back and the gentleman there told me that I did not need to bring it back that day but since we had already schedule an appointment to have the car fixed that he would just look at it then.
I did just that in good faith, assuming that he would look at everything. Hereís where my trouble comes. My alignment is off on the car, and since there was damage on the passengerís side where my roommate pulled into the garage incorrectly, the repair shop is trying to say that the damage to the alignment was not caused by the accident I had because they see where the rim on the passengerís side of my car is scraped. The repair guy is trying to say that the alignment is off cause there is something wrong with the suspension on the right side of my car which they claim was not cause by the accident. I have seen the reports that he has sent to the insurance company and there is nothing that has been documented to say how he came to this conclusion. It just states there was previous damage.
They then tried to tell me that I can have the car sent to Honda but I would have to pay for the testing, Is this legal? I wanted to take the car to a Honda dealer to begin with but the representative at the insurance company told me that even if I did that they would only go by the estimate of their company and not Hondas. This seems odd to me, since they are now saying that I can take the car to Honda after the fact.
Do I have to go with what they say there findings are? Are they not required to put there findings in writing?