Texas, SR-22, Problem with Ins. Co.

[LA115]

A family member recently had to purchase SR-22 coverage to receive his license back from the State of Texas. It was suspended for two DWI's. When the coverage was purchased he did inform the ins. rep. that he had two DWI's. He went in about 1 month prior to the expiration date on his D.L. and about 1 week prior to this exp. date he received a letter from the ins. co. that they were going to cancel his coverage because he told them he had only one DWI. Upon contacting the local office they informed him that they would continue coverage for an additional premium which he paid. Then a problem came up with regard to a deadline fee (reinstatement fee charged by the state). The DPS said they had not received his fee and so his D.L. expired. However when he went into the ins. co. he paid this fee. I understand that this is regular practice in these situations. The DPS said they recieved the ins. form required but did not get the fee. The ins. co. was contacted again about this and said that they would get things straight. Well it has been approximately one week. The ins. rep. continues to tell us each time we call that the will call us back when they find something out. Is there anything we can do to get his D.L. since it was not his fault but the ins. co.'s that the deadline was not met? The fee and ins. form had to be in at a set time. He had CDL and Haz-Mat certification on his D.L., if nothing can be done to reinstate his D.L. and he has to take tests over again is the ins. co. liable for the expenses incurred for this? Had this ins. co. met the deadline this would not have to be done. Any further suggestions to try and speed up action by the ins. co.?

[This message has been edited by LA115 (edited October 10, 2000).]