A few months ago my 1977 Chevrolet c10 custom deluxe shortbed stepside truck was backed into and sustained damage to the passenger door and cab corner. It took me harassing the insurance company for 2 months before they even tried to have the damage assessed and finally sent an adjuster out. It was quickly declared a total loss by them and it took another month of leaving voicemails and trying to contact them to find out what's going on for them to make a settlement offer. The offer is ofcourse low and the vehicles used for comparison hardly match my truck and are all out of state. A couple people have told me that the comparison vehicles must be:
-Same year or 1 year newer
-Same make/model/sub-model
-Same options or as close as possible
-Located within a certain mileage of where vehicle is garaged
-And the vehicle information (VIN and such) and contact information to verify everything must be listed.
The comparison vehicles are 2 years off, not similarly optioned, all 500+ miles away and out of state, no VIN or other information.
On top of that they recorded the mileage on my vehicle as 312,000 miles, which I'm baffled on how they could have arrived at that number. When I purchased the truck it was not running and showed between 45,000-50,000 miles and the new speedometer/odometer shows less than 650 miles. This truck is my daily driver even with the damage, it runs and drives good, and as the adjuster listed:
-Mechanical is good
-Tires are very good
-Paint is fair
-Body is fair
-Glass is good
-Interior is fair (disputable, he says trim and headliner are missing, however, it was never optioned with trim, no headliner, no trim on the pillars and no mounting holes for any).
The mileage is what seems to be dragging the value down the most, but the number they listed is entirely fictitious. What are the rules and regulations and/or laws here in Texas regarding this process and what they can and cannot use as comparable vehicles and how value is determined. (The adjuster said it was an average of NADA guide and like vehicles, NADA lists $5525 for low retail).
-Same year or 1 year newer
-Same make/model/sub-model
-Same options or as close as possible
-Located within a certain mileage of where vehicle is garaged
-And the vehicle information (VIN and such) and contact information to verify everything must be listed.
The comparison vehicles are 2 years off, not similarly optioned, all 500+ miles away and out of state, no VIN or other information.
On top of that they recorded the mileage on my vehicle as 312,000 miles, which I'm baffled on how they could have arrived at that number. When I purchased the truck it was not running and showed between 45,000-50,000 miles and the new speedometer/odometer shows less than 650 miles. This truck is my daily driver even with the damage, it runs and drives good, and as the adjuster listed:
-Mechanical is good
-Tires are very good
-Paint is fair
-Body is fair
-Glass is good
-Interior is fair (disputable, he says trim and headliner are missing, however, it was never optioned with trim, no headliner, no trim on the pillars and no mounting holes for any).
The mileage is what seems to be dragging the value down the most, but the number they listed is entirely fictitious. What are the rules and regulations and/or laws here in Texas regarding this process and what they can and cannot use as comparable vehicles and how value is determined. (The adjuster said it was an average of NADA guide and like vehicles, NADA lists $5525 for low retail).