What is the name of your state? Pennsylvania
On 11-26, we pulled into a parking space at a Lowe's Hardware Store directly behind a pickup truck (the front of our van was facing the rear of their truck). My husband had turned off the van and gotten out when the reverse lights on the truck came on, and they began backing into us. My husband started yelling to get their attention, and went to the driver's window. He came back to me and said "It's kids". Lo and behold, a little girl, no more than 10, got out of the drivers side, shaking and crying, saying she didn't want to get in trouble. Her older sister (maybe 14) got out of the passenger side, and said it wasn't their fault because they didn't see us. The older girl called her mom inside the store and said "Mom, you know how *** always plays in the truck? Well, she just backed into somebody's van." The mom came out, gave us their insurance information, and that was that. No apology, nothing.
Finally today I was able to contact the insurance adjuster, who informed me that the claim was denied because the other owner stated that their truck never moved and their kids are not old enough to drive.
I called Lowe's to see if they had a copy of the surveillance tape from that day, which they do, but unfortunately the only thing it captured was all of us standing around the van.
Do I have any recourse at this point? Is it a waste of time to file a police report, since they will again deny it? The damages were only $1800, I have collision insurance, but I do not feel that I should have to pay for someone else's mistake!
Thanks in advance!
Melissa
On 11-26, we pulled into a parking space at a Lowe's Hardware Store directly behind a pickup truck (the front of our van was facing the rear of their truck). My husband had turned off the van and gotten out when the reverse lights on the truck came on, and they began backing into us. My husband started yelling to get their attention, and went to the driver's window. He came back to me and said "It's kids". Lo and behold, a little girl, no more than 10, got out of the drivers side, shaking and crying, saying she didn't want to get in trouble. Her older sister (maybe 14) got out of the passenger side, and said it wasn't their fault because they didn't see us. The older girl called her mom inside the store and said "Mom, you know how *** always plays in the truck? Well, she just backed into somebody's van." The mom came out, gave us their insurance information, and that was that. No apology, nothing.
Finally today I was able to contact the insurance adjuster, who informed me that the claim was denied because the other owner stated that their truck never moved and their kids are not old enough to drive.
I called Lowe's to see if they had a copy of the surveillance tape from that day, which they do, but unfortunately the only thing it captured was all of us standing around the van.
Do I have any recourse at this point? Is it a waste of time to file a police report, since they will again deny it? The damages were only $1800, I have collision insurance, but I do not feel that I should have to pay for someone else's mistake!
Thanks in advance!
Melissa