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#5) I have just received a new invoice with the balance of 2020.89 still open on this account. I called to get answers, but was put on hold. I held and held and held and finally hung up. They are not giving me satisfactory documentation of how, why and where they come up with the figure that they are trying to collect from me. How do I get this closed??
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These are typical collection agency tactics. You made a mistake when you paid them anything. Notify your bank in writing CRRR not to allow any automatic drafts out of your account. Some agencies have been known to do that when they get your account information.
You can go the dispute route but they will continue to harass you and sell the account from agency to agency and keep your credit messed up for years. In reality it may be in your best interest to go ahead and pay the remainder and stop the addition of costs and interest charges.
Do a search in the credit forum and you will find the info on how to properly dispute a claim.