What is the name of your state? Hawaii
Both of my vehicles were stolen from my driveway recently. To sum it up I will post my letter to USAA here and then will continue with my issue at hand:
My name is ********, and I had both my vehicles stolen out from under me as they were sitting in my driveway overnight.
Given that this happened, when my wife and I discovered that the vehicles were missing (stolen) in the morning we were obviously somewhat distraught.
Our immediate reaction was to call the cops, whom we did, and they immediately responded and were extremely helpful. While the cops were taking statements from my wife I was already on the phone with USAA.
Now, I apologize for being blunt, but your customer service was and is to this day (in regards to this matter) horrendous. I was given the run around, and it is impossible for me to get a hold of my claims representative ****** (total auto theft). Additionally the "special investigator" (******) that was assigned to my case (because I guess you think I am committing fraud) made me very uncomfortable and made me feel as though you are questioning my integrity.
I am offended by this very insinuation, I am a officer in the USAF and hold a position of utmost trust in the US government and to treat me as though I am some sort of hooligan off the street is to me very disrespectful.
Your customer service has added to our heartaches, when instead it should have provided comfort and security. I was always under the impression that your company SUPPORTS the US military but I guess in this case it is all about the bottom line.
Now they sent a special investigator to my house who interviewed us. During the interview the cops called us and to make a long story short one of our vehicles was recovered in the same condition that it was taken in.
USAA has now sent me a letter that they want me and my wife to sign it is entitled "Consent to disclosure of information" and basically the way it reads it lets USAA get access to ANY of my and my wife's financial, medical, and really any personal records that they want to. It is very broad and is pretty much a blanket statement just short of a power of attorney. I am obviously more insulted now, however I am looking for advice on whether or not to sign said statement with my wife, or to flat out refuse which will obviously raise more flags at USAA.