What is the name of your state (only U.S. law)? Colorado
Thursday- i took my car to walmart for an oil change and to get a light changed. I was told my car was finished, i got in my car, drove to get gas, it wasn't driving right, i drove a little further and realized that my oil light was on, i turned around to stop at the nearest gas station. I opened the hood of my car, the cap was off for where the oil goes in and was sitting on top of the engine. I checked to see how much oil was in it and it was bone dry. I called walmart, a man brought me oil said if i had issues to come back. I drove home, it wasn't working right. I brought it back, Walmart's service manager checks my engine. They get my car towed to the dealership and the manager says they will do what it takes to fix it. He clearly stated several times it was their fault. So now i'm in a rental car, my car is at the dealership and i am dealing with walmarts insurance.
Tuesday- The insurance company finally contacts me. They say they are having an issue because they should replace my car engine with a used engine part with less than 35,000 miles on it because thats what my engine was at. BUT if they use a used part i loose my life time warrantee on my engine. So they are trying to figure out what to do with the managers. If they give me a new engine they say its "betterment" but i can't get an old engine with only a two year warrante. I also drove back to walmart, the service manager apologized again, stated it was their fault again and refunded my oil change and gave me a 50 dollar gift car.
So, i need advice. I am thinking i should ask the CMI, (walmarts insurance) to send me an offer as to how they are going to fix this problem to look over. but over all i feel rather cheated. I spend six hours dealing with this problem on tuesday and although the manager is really nice i am nervous about how they are going to fix this. I haven't signed any paperwork and have only been sent to the insurance.
Thursday- i took my car to walmart for an oil change and to get a light changed. I was told my car was finished, i got in my car, drove to get gas, it wasn't driving right, i drove a little further and realized that my oil light was on, i turned around to stop at the nearest gas station. I opened the hood of my car, the cap was off for where the oil goes in and was sitting on top of the engine. I checked to see how much oil was in it and it was bone dry. I called walmart, a man brought me oil said if i had issues to come back. I drove home, it wasn't working right. I brought it back, Walmart's service manager checks my engine. They get my car towed to the dealership and the manager says they will do what it takes to fix it. He clearly stated several times it was their fault. So now i'm in a rental car, my car is at the dealership and i am dealing with walmarts insurance.
Tuesday- The insurance company finally contacts me. They say they are having an issue because they should replace my car engine with a used engine part with less than 35,000 miles on it because thats what my engine was at. BUT if they use a used part i loose my life time warrantee on my engine. So they are trying to figure out what to do with the managers. If they give me a new engine they say its "betterment" but i can't get an old engine with only a two year warrante. I also drove back to walmart, the service manager apologized again, stated it was their fault again and refunded my oil change and gave me a 50 dollar gift car.
So, i need advice. I am thinking i should ask the CMI, (walmarts insurance) to send me an offer as to how they are going to fix this problem to look over. but over all i feel rather cheated. I spend six hours dealing with this problem on tuesday and although the manager is really nice i am nervous about how they are going to fix this. I haven't signed any paperwork and have only been sent to the insurance.