atm cash deposit not correctly credited to me

[johnQpublic]

What is the name of your state? New York City

I deposited lots of cash in an atm bank machine, they say the money i deposited was much less. I wrote the amount on the envelope. they say they investigated the matter an it is closed because two bank employees signed off on it. I asked for the videos of that night, they say no, it will not show the transation. There were other factors that may or not effect. their envelope printer was not working properly that night, and someone found money in the atm booth, but refuses to say how much they found.
this was alot of money...please help.
thank youWhat is the name of your state?

[Debt Guy]

The bank has internal procedures to protect themselves from situations like this. That is why deposit envelopes are opened in a "dual-control" environment and counted by two different employees, both of whom sign off.

I am surprised that you would make a very large cash deposit at an ATM. There is always a risk that something will go wrong. Personally, I make cash deposits at the teller window and don't walk away until everyone is in agreement with the transaction.

I agree with the bank that the video would not be probative to address your issue. The video only captures faces and not amounts. At best, they could tell that you made a transaction -- but it seems there are not disputing that.

As to other customers who made deposits or withdrawals, that is private infomation. They are forbidden by law to disclose that information without a court order to do so.

A couple of suggestions:

1. Go to the bank and speak to a senior person -- preferably the Treasurer and/or Internal Auditor. Give them a written description of your side of the events. Ask them to reinvestigate and respond to you in writing.

2. You might file a police report claiming that the bank and/or a bank employee stole your money. I think this is a real stretch since the burden of proof is going to be on you. My guess is that you cannot prove the amount of your deposit.

3. If it really is a lot of money, I guess you should consult a local attorney.

I never understand why people trust dumb machines.

[abaga]

I work for a bank, and the only time ATM envelopes are done under dual control is if the ATM custodian is not in, or, there is a discrepency, and the custodian then has someone verify the contents of the envelope.

Originally Posted by Debt Guy

The bank has internal procedures to protect themselves from situations like this. That is why deposit envelopes are opened in a "dual-control" environment and counted by two different employees, both of whom sign off.

I am surprised that you would make a very large cash deposit at an ATM. There is always a risk that something will go wrong. Personally, I make cash deposits at the teller window and don't walk away until everyone is in agreement with the transaction.

I agree with the bank that the video would not be probative to address your issue. The video only captures faces and not amounts. At best, they could tell that you made a transaction -- but it seems there are not disputing that.

As to other customers who made deposits or withdrawals, that is private infomation. They are forbidden by law to disclose that information without a court order to do so.

A couple of suggestions:

1. Go to the bank and speak to a senior person -- preferably the Treasurer and/or Internal Auditor. Give them a written description of your side of the events. Ask them to reinvestigate and respond to you in writing.

2. You might file a police report claiming that the bank and/or a bank employee stole your money. I think this is a real stretch since the burden of proof is going to be on you. My guess is that you cannot prove the amount of your deposit.

3. If it really is a lot of money, I guess you should consult a local attorney.

I never understand why people trust dumb machines.

[justalayman]

Originally Posted by abaga

I work for a bank, and the only time ATM envelopes are done under dual control is if the ATM custodian is not in, or, there is a discrepency, and the custodian then has someone verify the contents of the envelope.

So abaga, could we have your input as to a remedy?

Being an insider, it would seem your take of the situation may be very helpful.

[abaga]

Originally Posted by justalayman

So abaga, could we have your input as to a remedy?

Being an insider, it would seem your take of the situation may be very helpful.

I wish I had one, justalayman.

I can say when there has been a dispute on cash back at the Teller Line, a cash deposit in the ATM, etc., one thing we look at is how the account has been handled, how long it has been open, etc. in making a determination on what to do. If we have a client who has been with the bank for a couple of years or more, has handled their account well (i.e. no NSF's), we may work with the customer. If you have someone who has had their account for a short time (or even a long time), bounces checks all over the place, always has a negative balance, then we have to consider the fact they may be trying to get money out of us (sorry guys, this does happen).

So, having said that, talk with the Branch Manager. If you can't get anywhere there, then ask the Branch Manager for the Regional Managers name and phone number. Of course you can bypass those two and go straight to the Presidents Office...that often works .

I know hindsight is always 20/20, but I don't recommend making cash deposits in ATMs. I'm not saying all employees steal, but sad to say, it does happen occasionally.

[abaga]

Speaking with the Treasurer or an Internal Auditor is not going to happen. Very rarely, if ever, do they get involved.

Originally Posted by Debt Guy

The bank has internal procedures to protect themselves from situations like this. That is why deposit envelopes are opened in a "dual-control" environment and counted by two different employees, both of whom sign off.

I am surprised that you would make a very large cash deposit at an ATM. There is always a risk that something will go wrong. Personally, I make cash deposits at the teller window and don't walk away until everyone is in agreement with the transaction.

I agree with the bank that the video would not be probative to address your issue. The video only captures faces and not amounts. At best, they could tell that you made a transaction -- but it seems there are not disputing that.

As to other customers who made deposits or withdrawals, that is private infomation. They are forbidden by law to disclose that information without a court order to do so.

A couple of suggestions:

1. Go to the bank and speak to a senior person -- preferably the Treasurer and/or Internal Auditor. Give them a written description of your side of the events. Ask them to reinvestigate and respond to you in writing.

2. You might file a police report claiming that the bank and/or a bank employee stole your money. I think this is a real stretch since the burden of proof is going to be on you. My guess is that you cannot prove the amount of your deposit.

3. If it really is a lot of money, I guess you should consult a local attorney.

I never understand why people trust dumb machines.

[justalayman]

Originally Posted by abaga

I wish I had one, justalayman.

.

May not have been a solution but it did give insight to the situation not yet presented.



So John Q, it seems you are best served by speaking with the bank personnel as a start point.

Unless you have some undeniable proof as to how much money you claimed was in the envelope, that is probably going to be the end of your search for a resolution as well.

Unless it was an extreme amount of money, the cost of an attorney would probably be prohibitive, especially considering the likelyhood you are going to be unsuccessful in winning your arguement.

You claim that somebody found money in the ATM booth. If it were yours, then what responibility do you believe the bank has for that money to you without proof ot was yours. If you had dropped money, then your recording of the amount in the envelope would definately be wrong, but your mistake, nobody elses.

The only other idea I have would be to file a report with the police. If the money found was yours and there is some way to prove it, the police would be better able to research that, if they will even entertain your claim.

It would be a no cost route for you and is probably your only other(although not likely to succeed) path to recovery.

[nvijayanand]

Originally Posted by johnQpublic

What is the name of your state? New York City

I deposited lots of cash in an atm bank machine, they say the money i deposited was much less. I wrote the amount on the envelope. they say they investigated the matter an it is closed because two bank employees signed off on it. I asked for the videos of that night, they say no, it will not show the transation. There were other factors that may or not effect. their envelope printer was not working properly that night, and someone found money in the atm booth, but refuses to say how much they found.
this was alot of money...please help.
thank youWhat is the name of your state?

You can go and explain to the bank officials what had happened exactly and tell them how much amount you have deposited, you ill have copy of the recipt like how much you have deposited right, show that to the bank officials that is the only proof where you can show it to bank people

[ceara19]

Originally Posted by nvijayanand

You can go and explain to the bank officials what had happened exactly and tell them how much amount you have deposited, you ill have copy of the recipt like how much you have deposited right, show that to the bank officials that is the only proof where you can show it to bank people

The receipt really wouldn't help. I can go to the atm, deposit an envelope that has 20 dollars inside, write $2000 on the envelope, enter $2000 on the atm and get a printed receipt that says I deposited $2000 even though I really deposited $20.

[Debt Guy]

I work for a bank, and the only time ATM envelopes are done under dual control is if the ATM custodian is not in, or, there is a discrepency, and the custodian then has someone verify the contents of the envelope.

That surprises me. The bank I worked for required ATM and night drop deposits to be processed under dual control. Those procedures protect the employee from false accusations and suspicion. My guess is that someone at your bank made a risk/cost decision. I am surprised that the Internal Auditor would sign off on the practice.

[abaga]

Originally Posted by nvijayanand

You can go and explain to the bank officials what had happened exactly and tell them how much amount you have deposited, you ill have copy of the recipt like how much you have deposited right, show that to the bank officials that is the only proof where you can show it to bank people

All the receipt will show is how much the poster keyed in to the machine. That is not "proof" of anything.

[abaga]

Originally Posted by Debt Guy

I work for a bank, and the only time ATM envelopes are done under dual control is if the ATM custodian is not in, or, there is a discrepency, and the custodian then has someone verify the contents of the envelope.

That surprises me. The bank I worked for required ATM and night drop deposits to be processed under dual control. Those procedures protect the employee from false accusations and suspicion. My guess is that someone at your bank made a risk/cost decision. I am surprised that the Internal Auditor would sign off on the practice.

I have worked for several banks and none of them do it under dual control unless the sole custodian is not in, or there have been repeated instances of problems with missing bags/empty envelopes, etc.