Collection Agency

State: Georgia

My husband went to the emergency room in April. We received a bill from the emergency room and the doctor's office. He called and set up a payment plan with both. We have had no problem with the doctor's office, but the emergency room is a different story.

We had been sending in our payments of $50 a month - every month - to the emergency billing office and our checks had cleared the bank. Instead of getting a bill one month, we get a statement from a collection agency. We immediately contacted the emergency billing office. They admitted it was an error and assured us they would be "pulling" our file from collections. It has now been over a month and I feel we are getting the run-around.

The collection agency is saying that they will not "pull" our file until the emergency billing office pays them...and the emergency billing office is saying that they have asked them to "pull" our file.

I do not want this to ruin our credit. We only owe $34 more dollars and would have already paid that but we have not received a statement (emergency services said for us to wait until they sent us a bill once we were "pulled" from collections).

I appreciate any assistance you can give me and apologize if this question has already been addressed.

THANKS!!!

[JETX]

Take your payment to the hospital and pay it. Be sure to get a receipt showing PAID IN FULL and an account balance of $0.00.

Then, if the credit agency does file this on your credit, send a dispute letter to the credit agency and include a copy of the PAID IN FULL statement. They will remove the notation from your file. This right is covered under the Fair Credit Billing Act, at [url]http://www.ftc.gov/.[/url]