What is the name of your state (only U.S. law)? Kentucky
We were moving so we cancelled our cable service at the old address, turned in the cable box, etc. Then started new service at the new address with new cable box, etc. We never received any receipts indicating we were still paying for the service at the old address. The line item on our bank statement simply read Cable Company... with no indication of address. They have confirmed the error and their stance is since we didn't catch it their policy is they don't have to refund the money. The amount is nearly $3000.
Do we have any recourse?
We were moving so we cancelled our cable service at the old address, turned in the cable box, etc. Then started new service at the new address with new cable box, etc. We never received any receipts indicating we were still paying for the service at the old address. The line item on our bank statement simply read Cable Company... with no indication of address. They have confirmed the error and their stance is since we didn't catch it their policy is they don't have to refund the money. The amount is nearly $3000.
Do we have any recourse?