What is the name of your state? TX.
My creditor (Conn's) posted my timely payment incorrectly - they posted $10 rather than $40.55 required payment I made. I am now receiving collection letters and collection calls indicating it is urgent that I pay them. At this point I have called them three times to their four calls and two letters to me. With the first call I advised them they made a mistake and subsequently faxed a letter and proof of the correct payment and that the error was in their posting. I have made two subsequent calls where I am assured they received my paperwork and they are researching where the mistake occurred on their end, but the collection calls/letters continue.
Do I have any recourse? I would love to make them pay the balance of the account since I am continuously being harassed.
My creditor (Conn's) posted my timely payment incorrectly - they posted $10 rather than $40.55 required payment I made. I am now receiving collection letters and collection calls indicating it is urgent that I pay them. At this point I have called them three times to their four calls and two letters to me. With the first call I advised them they made a mistake and subsequently faxed a letter and proof of the correct payment and that the error was in their posting. I have made two subsequent calls where I am assured they received my paperwork and they are researching where the mistake occurred on their end, but the collection calls/letters continue.
Do I have any recourse? I would love to make them pay the balance of the account since I am continuously being harassed.