Do I need to pay the late fees and non payment charges ?

[vsthakur1]

What is the name of your state? CA


Hi,
I am not sure, if it is a correct platform to raise the question .But anyway ...,

In Nov 2007, I bought an item from a company which sells the product online.They offered a credit card alongwith the item and asked me to pay through the credit card.
In the following days, I neither received the item nor the credit card. I did not follow it up myself and almost forgotten it.
Now, two weeks back , I got a phone call from the credit card company that I had to pay certain amount ( cost of the item + fees for non payment).
I contacted the company help desk.They confirmed that the item returned to their warehouse , undelivered.So, they are going to request the credit card company to reverse the charge.

The credit card company reversed the original charge but they are still insisting that I should pay the late fees charges.My point is - I do not enjoy any benefit from the deal, as I never received it.Moreover, the original charge itself has been nullified.
Do I need to pay the late fees and other charges of non payment even if the original charge itself is revoked ? If no, then what are the options available to me ?
I really appreciate your advice in this matter.
Thanks,
Vijay

[Zigner]

You need to talk to the CC company - keep escalating until you get results

[Betty]

I don't see why you would have to pay for these add'l. charges. Call the credit card co. and ask to speak to someone that has authority to reverse/void the fees. You could also ask for the name of someone higher up/someone in authority and send them a letter certified mail, RRR, requesting they reverse/void the charges.

[vsthakur1]

Hi ,
Well, I call the customer service, but they transfer me to the dispute department.The department kept on repeating the parrot line.
Is there any platform or forum, other than costly legal proceedings,( which will cost me more than i actually have to pay), which can help me ?
Thanks,
Vijay