sirius stole my money

[they stole my $]

What is the name of your state? pennsylvania

first post, hope you guys can help me.

on december 25th 2006 i paid my quarterly bill to sirius satellite radio for $38. they took $152 out of my debit card. i got that straightened out (apparently they had put my debit card number on someone else's account, and i was paying for them too), and they told me they would send me a check for the difference that they mis-drew. time went by and i never received the check. i called sirius and they said that they had credited my credit card with the amount. that never happened either. they provided me with the last 4 digits of the credit card that they credited to and it is NOT MY CARD. someone changed the credit card number on my account w/o my authorization. the customer service agents are totally unhelpful and refuse to investigate this any further. one of the supervisors told me that i should stop trying to rip them off and to stop calling! what can i do to try and get my money back?

[BelizeBreeze]

Originally Posted by they stole my $

What is the name of your state? pennsylvania

first post, hope you guys can help me.

on december 25th 2006 i paid my quarterly bill to sirius satellite radio for $38. they took $152 out of my debit card. i got that straightened out (apparently they had put my debit card number on someone else's account, and i was paying for them too), and they told me they would send me a check for the difference that they mis-drew. time went by and i never received the check. i called sirius and they said that they had credited my credit card with the amount. that never happened either. they provided me with the last 4 digits of the credit card that they credited to and it is NOT MY CARD. someone changed the credit card number on my account w/o my authorization. the customer service agents are totally unhelpful and refuse to investigate this any further. one of the supervisors told me that i should stop trying to rip them off and to stop calling! what can i do to try and get my money back?

File a small claims case in the court where you purchased your sirius system and prove that they owe you money.

[SimpleMind]

This is one of the reasons why I will never subscribe to any service that requires a monthly payment automatically withdrawn from a credit card.

In the future.. I know some of this message board may not like Paypal. But they have something now called "Virtual Credit Cards". If you want to subscribe to something that requires a credit card payment, you can get a virtual credit card that acts like a pre-paid credit card. The card can only be used once and for the amount of the transaction.

[PBinOhio]

Have you called your bank to contest the charges???? I bet that would get their attention.

[StephenH]

Place this charge in dispute, and explain what happened to the debit card company. They will issue a chargeback. Sirius will probably investigate this. I have a feelign you have a good chance of winning. The only possible backlash I see is that sirius cuts your radio off temporarly while they investigate, which would be unlikely.

[Paddy Reagan]

Whatever action you choose to take in this matter, move quickly. Sirius is merging with XM and once the records are integrated into a single company youi may never resolve the issue.