Is it legal to pitch a former customer without telling them who you are?

[fstep2]

What is the name of your state (only U.S. law)? NY

So I have a high-volume marketing business, high retention and everything but once in a while I'll have a project that doesn't go great just like every company.

My idea is to create a sister website and repitch those customers. Essentially by this time I know their business and needs so I expect to convert most. Obviously I can't tell them I own the company they just worked with, so I will just approach as a new company / clean pitch.

Is there any law against that in case someone finds out?

 

[quincy]

What is the name of your state (only U.S. law)? NY

So I have a high-volume marketing business, high retention and everything but once in a while I'll have a project that doesn't go great just like every company.

My idea is to create a sister website and repitch those customers. Essentially by this time I know their business and needs so I expect to convert most. Obviously I can't tell them I own the company they just worked with, so I will just approach as a new company / clean pitch.

Is there any law against that in case someone finds out?

Yes. There is a law against that. I think you are better off doing a good job for your customers from the start.

 

[not2cleverRed]

Please, just stop. You seem to have no idea how to ethically run a business.

Do the best job you can for customers. When your best is not enough, apologize and take responsibility for your contribution to the mess.

Do not give refunds and then even *think* of billing them for the refunded amount at a later date.

Your posting hx is a nightmare. Just work for someone else already - preferably in a job where you do not interact with customers or do any of the billing.

 

[quincy]

I am becoming rather fond of fstep2 and his myriad questions.

 

[fstep2]

Please, just stop. You seem to have no idea how to ethically run a business.

Do the best job you can for customers. When your best is not enough, apologize and take responsibility for your contribution to the mess.

Do not give refunds and then even *think* of billing them for the refunded amount at a later date.

Your posting hx is a nightmare. Just work for someone else already - preferably in a job where you do not interact with customers or do any of the billing.

First i'm a Trump supporter, so...

Second my business is doing quite well and has for a long time. Those inquiries were basically for customers who didn't honor their contracts or used dirty tricks to get out of paying. I have an 84% customer retention.

 

[Zigner]

Those inquiries were basically for customers who didn't honor their contracts or used dirty tricks to get out of paying.

You WANT to have these folks as customers?

I have an 84% customer retention.

Nothing to brag about, IMO.

 

[quincy]

First i'm a Trump supporter, so...

Oh, dear. I think my fondness has diminished.

 

[tranquility]

Oh, dear. I think my fondness has diminished.

http://imgur.com/gallery/ikbFXCw

 

[fstep2]

You WANT to have these folks as customers?

Nothing to brag about, IMO.

You're mixing up 2 different issues. The one about billing people who got out of paying I don't want as customers. The ones who just had a campaign go sour I would like a second run at.

84% is very high in my industry, I only said that in response to the other person's message though.

 

[quincy]

You're mixing up 2 different issues. The one about billing people who got out of paying I don't want as customers. The ones who just had a campaign go sour I would like a second run at.

84% is very high in my industry, I only said that in response to the other person's message though.

Well, as much as you would like a "second run at" the customers who were dissatisfied with your business the first time around, you cannot set up another website that attracts them through deception. That is a good way to lose ALL of your customers, and your business.

Again, you need to make your company good enough so that customers want to return. Fix the flaws.

 

[fstep2]

Well, as much as you would like a "second run at" the customers who were dissatisfied with your business the first time around, you cannot set up another website that attracts them through deception. That is a good way to lose ALL of your customers, and your business.

Again, you need to make your company good enough so that customers want to return. Fix the flaws.

Is it deception if I simply don't say anything, send them an email offering my services from a different site?

What's the specific law covering this?

 

[Zigner]

Is it deception if I simply don't say anything, send them an email offering my services from a different site?

Really? You have to ask...?

 

[tranquility]

Is it deception if I simply don't say anything, send them an email offering my services from a different site?

What's the specific law covering this?

I'd start with unfair trade practices.

http://www1.nyc.gov/assets/dca/downloads/pdf/about/ConsumerProtectionLawPacket.pdf

But, then again, it all becomes clear. Peas of a pod and all that.

www.jebbush.com

 

[quincy]

Is it deception if I simply don't say anything, send them an email offering my services from a different site?

What's the specific law covering this?

Unfair business practices is the umbrella under which several other laws fall (false advertising, false designation of origin ...).

Omitting pertinent facts is as deceptive as lying about pertinent facts.

If you want your current business to survive, you make it one that customers want to frequent rather than violating laws that can get you sued into bankruptcy. Trying to operate several poor businesses, in other words, is not the way to have one successful business.

 

[not2cleverRed]

Is it deception if I simply don't say anything, send them an email offering my services from a different site?

What's the specific law covering this?

You are intentionally deceiving the customer. You are misrepresenting yourself as being two unconnected businesses - when it seems to be the same business, with the same person(s) doing the work.

Look up New York General Business Law 349 - Deceptive Acts and Practices Unlawful.

Or you could try on 350 - sounds like false advertising to me.