Sort of a long story but briefly ... I have a Realtors license in VA, TN and KY. I buy some property, generally HUD, FNMA stuff, and flip it. I just bought this one in FL ... nice home undervalued but expensive.
HUD and FNMA use asset managers to sell their REO properties. The AM selects the closing/title company to close the sale. Buyer has no choice and for this sale they selected RELS. Generally it is never a problem, but this is a first with this outfit. RELS isn't licensed in Texas so the "real" file is controlled out of Minnesota. The folks, however, are in Westlake Texas working under the RELS-workshare banner - whatever that is - out of the Core-Logic facility..
In this case, RELS had to do (3) HUD-1 statements to get it right. They failed to provide title commitment on time so the contract expired ... twice. They noted an exception on the title commitment due to a utility lien but failed to withhold it from the sellers side for settlement. They prepared the deed ... got it wrong (pitiful) - got it right on the third try.
We got past that with 3 weeks of extensions, closed and funds tendered. Then they didn't record the deed because they forgot to record the Power of Attorney for the FNMA agent! Got caught (by me) and lied about it. Finally got the deed recorded 3 weeks after closing. Then they forgot to record the Right of First Refusal from the underlying corp. that they noted in their title report! Finally got that recorded yesterday.
For the professional service -- $2,800 in closing fees/charges/title.
I have been at this awhile and did 85 closing last year myself ... this is the worst in history so I am looking for a way to get their contract yanked with FNMA. Here in VA you either have to be a licensed Title Company or an attorney to issue title policies and only a Notary to actually conduct a closing. I am not sure what is needed in FL, but perhaps the same.