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Carpet Damage from Internet Provider

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Advice101

Junior Member
What is the name of your Iowa (only U.S. law)?
Hello, In May of 2009 a local internet provider ran fiber cable from the street to our house to give us faster internet speed. In order to hook up this new line they drilled a small hole into our foundation to run the cable into the house. A few weeks after this installation we received a heavier rainfall and we noticed the hole they drilled into our foundation caused water to leak into our furnace room and damage a portion of the drywall. The water ran out to an unfinished portion of the basement. We contacted the internet company and they sent someone out who supposedly "fixed" the hole so their would be no more water leakage into our house. We didn't ask for any reimbursement for this occurance as the damage was minimal (we will need to replace a 4 ft by 9 ft piece of drywall). About a month later we received another substantial rainstorm (approx. 6 inches in a 24 hour period). This rainstorm caused water to leak from the hole further into our basement. The water traveled in a stream like pattern, so the water creeped into every carpeted room in our basement. We didn't notice this water leak until 2 days later because our family was gone for the weekend. We contacted the internet provider and they sent their insurance adjuster to our house and also a structural engineer to verify the water damage could've occured from this hole. Today we received a call from the insurance adjuster that they are willing to pay us $4826 in damages. The adjuster estimates the carpet replacement would cost about $8600 and since our house is 10 years hold he pro-rated the value of the carpet. My question is should the insurance company be responsible for paying the full replacement costs ($8600) to put in a carpet and pad of equal value from today's cost of living basis rather than a prorated amount? Thanks in advance!
 


Zigner

Senior Member, Non-Attorney
What is the name of your Iowa (only U.S. law)?
Hello, In May of 2009 a local internet provider ran fiber cable from the street to our house to give us faster internet speed. In order to hook up this new line they drilled a small hole into our foundation to run the cable into the house. A few weeks after this installation we received a heavier rainfall and we noticed the hole they drilled into our foundation caused water to leak into our furnace room and damage a portion of the drywall. The water ran out to an unfinished portion of the basement. We contacted the internet company and they sent someone out who supposedly "fixed" the hole so their would be no more water leakage into our house. We didn't ask for any reimbursement for this occurance as the damage was minimal (we will need to replace a 4 ft by 9 ft piece of drywall). About a month later we received another substantial rainstorm (approx. 6 inches in a 24 hour period). This rainstorm caused water to leak from the hole further into our basement. The water traveled in a stream like pattern, so the water creeped into every carpeted room in our basement. We didn't notice this water leak until 2 days later because our family was gone for the weekend. We contacted the internet provider and they sent their insurance adjuster to our house and also a structural engineer to verify the water damage could've occured from this hole. Today we received a call from the insurance adjuster that they are willing to pay us $4826 in damages. The adjuster estimates the carpet replacement would cost about $8600 and since our house is 10 years hold he pro-rated the value of the carpet. My question is should the insurance company be responsible for paying the full replacement costs ($8600) to put in a carpet and pad of equal value from today's cost of living basis rather than a prorated amount? Thanks in advance!
Answer: No, they are only responsible for depreciated value.
 

Labtec600

Member
You had carpet that was ten years old so you're owed the value of a 10 year old carpet.

If you have replacement cost on your homeowners insurance you could file a claim with them and have them look into it.
 

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