K
kimquigley
Guest
I live in PA, but my problem is with a company located in NC.
I have a personal website and I pay a company to "host" the site which means all my website files reside on their web server. I have been using this web host for about 9 months. On their website, they adversite "Daily Backup". Their Terms of Service (http://www.ehostsource.com/termsofservice.htm) do not specify what daily backup means, but in general, backups mean that data is regularly backed up onto a disc and if something happens to it, it can be restored from that disc.
My website was hacked yesterday and I lost a good portion of data. I asked my host to restore it for me and they said "The backups that we do are for the entire server only. If the entire server crashes, we can bring the server back up to where it was before the crash. The backups we perform do not allow us to go in and extract files for individual sites. We will not be able to help you re-insert your data."
Do I have a case to sue them for my loss? Do I have the right to demand a full refund?
Thanks,
Kim
I have a personal website and I pay a company to "host" the site which means all my website files reside on their web server. I have been using this web host for about 9 months. On their website, they adversite "Daily Backup". Their Terms of Service (http://www.ehostsource.com/termsofservice.htm) do not specify what daily backup means, but in general, backups mean that data is regularly backed up onto a disc and if something happens to it, it can be restored from that disc.
My website was hacked yesterday and I lost a good portion of data. I asked my host to restore it for me and they said "The backups that we do are for the entire server only. If the entire server crashes, we can bring the server back up to where it was before the crash. The backups we perform do not allow us to go in and extract files for individual sites. We will not be able to help you re-insert your data."
Do I have a case to sue them for my loss? Do I have the right to demand a full refund?
Thanks,
Kim