I'm from Toronto, Ontario Canada. I own a condo that I modified the floors from carpet to hardwood. The lady that lives below me claims that ever since the modification, she can hear loud thumping foot steps. I've lived there for almost 3 years now. She says that the thumping keeps her up at night.
The people that did my floors assured me that they installed it correctly. Since I don't know anything about hardwood floors, I assume they did.
The thing that bothers me is that, she has been complaining non stop for the last year, and at first I thought it might've been me, so I was extra cautious and even laid out carper to see if I can reduce the noise. However, there have been occassions where she complained about noise early in the morning (6am ish) when I was still in bed. One time, she even complained when I wasn't even home.
I got sick and tired of her complaining so I got a friend to walk in my room (that's where the modification was done) and I went to her suite to listen in. To be honest, I did not hear anything. Maybe very, faint sound once in a while if you were really paying attention, but nothing like the thumping sound she described that keeps her awake at night. She's called me once when I was just sitting on my chair using the computer and she said she could hear me walk.
The problem I have is that my condo management is threatening me to remove the hardwood floors and put back carpet because there was never a problem before and the lady has been living there longer than I have. But who's to say that it's me and the floors? I don't know what I should do...please help.