J
jstill97
Guest
What is the name of your state? Virginia
An auto repair shop installed a salvaged engine transmission into my car without disclosing that informtion before hand. It was only after I returned to the dealership twice to complain about leaking that I was informed that there was no warranty on the work and that the part was a salvaged part. Before I agreed on any work to be done, I informed the service rep that I was going to be moving and that I was searching for a transmission repair on my vehicle. He quoted me a price and I ask would that be a rebuilt transmission and he told me, "No, it would be a new unit". I agreed to the work. I later returned to the dealership after a couple of weeks to complain about leaking. They repaired the leak and provided me with a rental car for the day. I returned two days later to complain about leaking, when I was then told that there was no warranty on the transmission, because it was a salvaged part and they wouldn't warranty none Ford Motor Company parts. I was never informed that the part was salvaged and that it wouldn't be warrantied. They went on to say that the clutch had a warranty, but it was warrantied by NAPA Stores. None of that was disclosed before I made the purchase. I went to the service manager and the dealership manager, they told me that they wouldn't cover the work, because I should have known that I was getting a salvaged part for such an inexpensive cost. I was not informed of the salvaged part and I specifically told the service rep that I needed the work to be warrantied because I was traveling out of state.
An auto repair shop installed a salvaged engine transmission into my car without disclosing that informtion before hand. It was only after I returned to the dealership twice to complain about leaking that I was informed that there was no warranty on the work and that the part was a salvaged part. Before I agreed on any work to be done, I informed the service rep that I was going to be moving and that I was searching for a transmission repair on my vehicle. He quoted me a price and I ask would that be a rebuilt transmission and he told me, "No, it would be a new unit". I agreed to the work. I later returned to the dealership after a couple of weeks to complain about leaking. They repaired the leak and provided me with a rental car for the day. I returned two days later to complain about leaking, when I was then told that there was no warranty on the transmission, because it was a salvaged part and they wouldn't warranty none Ford Motor Company parts. I was never informed that the part was salvaged and that it wouldn't be warrantied. They went on to say that the clutch had a warranty, but it was warrantied by NAPA Stores. None of that was disclosed before I made the purchase. I went to the service manager and the dealership manager, they told me that they wouldn't cover the work, because I should have known that I was getting a salvaged part for such an inexpensive cost. I was not informed of the salvaged part and I specifically told the service rep that I needed the work to be warrantied because I was traveling out of state.