R
RandyH
Guest
What is the name of your state? Arizona
I bought cabinets for my new home last Nov. They arrived in Jan as scheduled. The problem is that they were all scratched and/or rubbed. These are dark so it shows up really good. These are Kraftmaid cabinets purchased through Home Depot. I contacted Home Depot and they had Kraftmaid come out and look. Kraftmaid then reordered a number of the cabinets and all new door and drawer fronts. All of this came in the same condition as before. I'm now under a time constraint with a contruction loan, Contruction insurance etc. I contacted the regional manager at Kraftmaid to tell them just to pick up the cabinets and I would go elsewhere. He told me they had quality control all over this and they developed a new packaging method and the next shipment would be perfect, and plus it would take longer to reorder from somewhere else. I went with it and the next order was the same. Now I'm down to the wire. I've already extended the loan 3months and they will call the loan due. I contacted Kraktmaid and they gave me a date. I told them I could wait till then but not 1 day longer as other items needed to be done after the cabinets were installed. The cabinets never came until a week after that date.This is now July. At that point I was so busy getting the rest of the house completed, I told them I would contact them after I was done with the house. Now Home Depot wants no part of this and Kraftmaid is offering $2000 to settle. The way I'm seeing it, I just paid $30,000 for used looking cabinets with $15,000 worth of granite sitting on top. What is the right thing for Home Depot and Kraftmaid to do? What type of legal options do I have as this is too large for small claims, right. Would be happy to go into more detail with someone who is willing.
Thanks for your time, Randy
I bought cabinets for my new home last Nov. They arrived in Jan as scheduled. The problem is that they were all scratched and/or rubbed. These are dark so it shows up really good. These are Kraftmaid cabinets purchased through Home Depot. I contacted Home Depot and they had Kraftmaid come out and look. Kraftmaid then reordered a number of the cabinets and all new door and drawer fronts. All of this came in the same condition as before. I'm now under a time constraint with a contruction loan, Contruction insurance etc. I contacted the regional manager at Kraftmaid to tell them just to pick up the cabinets and I would go elsewhere. He told me they had quality control all over this and they developed a new packaging method and the next shipment would be perfect, and plus it would take longer to reorder from somewhere else. I went with it and the next order was the same. Now I'm down to the wire. I've already extended the loan 3months and they will call the loan due. I contacted Kraktmaid and they gave me a date. I told them I could wait till then but not 1 day longer as other items needed to be done after the cabinets were installed. The cabinets never came until a week after that date.This is now July. At that point I was so busy getting the rest of the house completed, I told them I would contact them after I was done with the house. Now Home Depot wants no part of this and Kraftmaid is offering $2000 to settle. The way I'm seeing it, I just paid $30,000 for used looking cabinets with $15,000 worth of granite sitting on top. What is the right thing for Home Depot and Kraftmaid to do? What type of legal options do I have as this is too large for small claims, right. Would be happy to go into more detail with someone who is willing.
Thanks for your time, Randy