What is the name of your state? IL.
We have been a customer of Direcway, now Hughesnet, for the last eight years. We received and offer in the mail on a post card to upgrade to a faster modem. So, we went online, read the claims that this modem is will give us faster downloads and uploads for the low price of $25.00 shipping and handling plus a 15 month commitment.
OK.....So we signed up online. I must also mention that we are paying an extra $10.00 a month for the "Better" "Pro" service. Better than what? The only thing different than what we were paying $10.00 a month less for is the fact that we get "kicked off" the internet for 24 hours if we download too much. And, our email now works some of the time.
We have called and complained, but they are not offering us any resolve. Hughesnet says that we will have to pay a $300.00 cancellation fee to get out of the contract. We were not aware of this internet sharing limit that we now have with the new contract. It was never explained to us or we would not have gotten the new "free" modem.
Is there a way to cancel with Hughesnet without paying the fee? This new modem has cost us too much lost time as it is. We want out of Hughesnet!
Anyone know what we can do about this? Please let us know.