L
LA_guy
Guest
I live in Los Angeles, CA. On vacation, I rented a car in Bismark, ND, from Hertz. I didn't take any of the insurance options.
While I had the car, it got a "ding" in the windshield, roughly the size of a nickel. I was on the interstate at the time, not some unpaved road.
I returned the car and didn't think to mention it to the agent when I dropped off the keys at the counter. A few weeks later I get a bill for $536.47 from an adjuster (PurCo Fleet Services), with the claim being "broken windshield".
I called a company in Bismark that repairs windshield dings, and they said they charge $50-60 to repair a nickel-sized ding.
I called the adjuster and was told "Hertz policy is to replace the windshield for any ding. If you dispute this write us a letter."
I haven't composed the letter yet, but I was hoping for some advice as to what to say. The rental agreement says "Ordinary wear due to reasonable use excepted, you must return the car to Hertz in the same condition it is in when you receive it." Can this be considered ordinary wear, or can I offer to pay $50 for a ding repair instead of the $500??
Thanks in advance.
While I had the car, it got a "ding" in the windshield, roughly the size of a nickel. I was on the interstate at the time, not some unpaved road.
I returned the car and didn't think to mention it to the agent when I dropped off the keys at the counter. A few weeks later I get a bill for $536.47 from an adjuster (PurCo Fleet Services), with the claim being "broken windshield".
I called a company in Bismark that repairs windshield dings, and they said they charge $50-60 to repair a nickel-sized ding.
I called the adjuster and was told "Hertz policy is to replace the windshield for any ding. If you dispute this write us a letter."
I haven't composed the letter yet, but I was hoping for some advice as to what to say. The rental agreement says "Ordinary wear due to reasonable use excepted, you must return the car to Hertz in the same condition it is in when you receive it." Can this be considered ordinary wear, or can I offer to pay $50 for a ding repair instead of the $500??
Thanks in advance.