Cell phone Charges

[ronsidman]

What is the name of your state (only U.S. law)? Texas

I used my Verizon Wirless card in the Dominican Republic and WAS NOT prompted that I was out of my coverage area and now sit here with $5,500.00 due. Any help or advice will be appreciated. Thank you!

 

[Antigone*]

What is the name of your state (only U.S. law)? Texas

I used my Verizon Wirless card in the Dominican Republic and WAS NOT prompted that I was out of my coverage area and now sit here with $5,500.00 due. Any help or advice will be appreciated. Thank you!

So before you left for your trip did you call Verizon and ask them about using your service in the DR?

 

[ronsidman]

No.

No I did not call before hand. I know we shouldn't assume but I did think that there would be some type of alert system letting me know I was out of my coverage area when I logged on and there could be higher charges.

 

[Silverplum]

No I did not call before hand. I know we shouldn't assume but I did think that there would be some type of alert system letting me know I was out of my coverage area when I logged on and there could be higher charges.

That's a shame.

Have you discussed this problem with your carrier since you received the bill?

 

[Antigone*]

No I did not call before hand. I know we shouldn't assume but I did think that there would be some type of alert system letting me know I was out of my coverage area when I logged on and there could be higher charges.

Call them and plead for mercy; however, they are under no legal obligation to discount that bill.

 

[ronsidman]

I talked with them today and they are saying that because I "electronically" agreed to the CSA, that I understood the possibility of higher charges outside of my coverage area. I read the CSA and it only defines "roaming" and says you may incur higher charges when outside of the coverage area. I just thought that I should have been alerted that I WAS outside of my area and realize I was going to pay a higher charge.

 

[Antigone*]

I talked with them today and they are saying that because I "electronically" agreed to the CSA, that I understood the possibility of higher charges outside of my coverage area. I read the CSA and it only defines "roaming" and says you may incur higher charges when outside of the coverage area. I just thought that I should have been alerted that I WAS outside of my area and realize I was going to pay a higher charge.

You could have been alerted had you been proactive and called. They are under no obligation to inform you.

 

[swalsh411]

I just thought that I should have been alerted that I WAS outside of my area and realize I was going to pay a higher charge.

You thought wrong. Why would Verizon want to stop you from incurring a high bill?