N
nona9
Guest
What is the name of your state? Arizona
I recently Bought a T-300 cell phone through t-mobile and it's a brand new phone on the market. It has tons of promotions. etc....supposedly really great phone. Yet not even a couple days after my purchase I started to use it and it would cut out on me even in full coverage areas. I was having dropped calls, not recieving messages, going in out of service. You name it I was having it. I called T-mobile and the rep said she didn't know enough about the phone to help me and sent me back to the store I bought it from.
The store I bought it from Bulls Eye wireless said the won't do anything after you purchased the phone either a half hour after you walk out up to 3 days, the contract stated that as well.
I contacted T-Mobile again an d spoke with at least 3 more reps and I got the same thing... They advised me to turn off the phone every couple of hours to change towers and keep it off at night and charge it every night.. Also that they don't garauntee service in all areas.. The area I work and live is one of there main coverage areas. three- four weeks later still calling customer care and getting the run around, they advise me of their 14 day policy that if the phone doesn't work or I don't want their services I could have returned it without a canclation fee. This was after the 14 days and after the constant run- around..
I then recieved a new phone in the mail same model and sim card, and tried the new one out, yet I was still having the same problems. .. I called agian and was then advised to purchase a new sim card and still turn phone on off etc.....They would give me a credit...
I really hate the phone and the service. I would love to cancel or get a different model. I am sick of getting the run around and nothing is getting resolved.
I recently Bought a T-300 cell phone through t-mobile and it's a brand new phone on the market. It has tons of promotions. etc....supposedly really great phone. Yet not even a couple days after my purchase I started to use it and it would cut out on me even in full coverage areas. I was having dropped calls, not recieving messages, going in out of service. You name it I was having it. I called T-mobile and the rep said she didn't know enough about the phone to help me and sent me back to the store I bought it from.
The store I bought it from Bulls Eye wireless said the won't do anything after you purchased the phone either a half hour after you walk out up to 3 days, the contract stated that as well.
I contacted T-Mobile again an d spoke with at least 3 more reps and I got the same thing... They advised me to turn off the phone every couple of hours to change towers and keep it off at night and charge it every night.. Also that they don't garauntee service in all areas.. The area I work and live is one of there main coverage areas. three- four weeks later still calling customer care and getting the run around, they advise me of their 14 day policy that if the phone doesn't work or I don't want their services I could have returned it without a canclation fee. This was after the 14 days and after the constant run- around..
I then recieved a new phone in the mail same model and sim card, and tried the new one out, yet I was still having the same problems. .. I called agian and was then advised to purchase a new sim card and still turn phone on off etc.....They would give me a credit...
I really hate the phone and the service. I would love to cancel or get a different model. I am sick of getting the run around and nothing is getting resolved.