Charged for auto service that I was told was under warranty

[Dan from KS]

Am I responsible for work preformed on my car that Car dealer said was covered under warranty after deciding what was wrong with it but after started working on it changed there mind saying wasn't covered? they stopped working on at that point
I am in Kansas

 

[OHRoadwarrior]

Generally, yes. If you feel they are misrepresenting the facts, call the manufacturer and request they intervene.

 

[swalsh411]

What do they say is wrong with it and what does your warranty say is covered?

 

[Dan from KS]

What do they say is wrong with it and what does your warranty say is covered?

When they told me it was covered they said it needed Automatic transmission work. After ordering new parts and taking it apart when they arrived a week later is when I find out they now claim its not under warranty. they claim there was some rust on bare metal parts that were bad and saying it must had been in water. NOT the case! it however sat for 3 months not getting drove. Given this information to a ASC certified mechanic I know he said more than likely rust would have been from condensation on parts setting for a few months since I know it was never in water. He said your brake rotors are a bare metal suface that even after 1 day with moisture can rust. He says imagine 3 months. Even if I don't have grounds for them to finish the repair they started. Should I have to pay them for the work they told me was covered under warranty? I see nothing in warranty that says shouldn't be covered. but there claiming "rust" and "water". so I am thinking what I cant drive in the rain? or through a mud muddle?

 

[OHRoadwarrior]

Condensation does not occur within a sealed transmission from sitting. Sure, you can drive in water, rain and mud, however if you damage the transmission by getting moisture into the sealed system, you void the warranty. Otherwise, think of all the cars in hurricanes that would be taken back for warranty repair. It is possibly the transmission filler tube was not properly in place and water dripped down from the cowl into the filler tube. Though unlikely it is possible water contaminated transmission fluid was put in it. I have not seen that last issue since the 70's in a name brand motor oil.

 

[Dan from KS]

Condensation does not occur within a sealed transmission from sitting. Sure, you can drive in water, rain and mud, however if you damage the transmission by getting moisture into the sealed system, you void the warranty. Otherwise, think of all the cars in hurricanes that would be taken back for warranty repair. It is possibly the transmission filler tube was not properly in place and water dripped down from the cowl into the filler tube. Though unlikely it is possible water contaminated transmission fluid was put in it. I have not seen that last issue since the 70's in a name brand motor oil.

dual disc dry clutch automatic. no water or condensation in transmission fluid. no visual damage to transmission. there saying rust on clutch disc surface and clutch motors where are bare metal surfaces

 

[justalayman]

is this a new car or at least a car still under the manufacturers warranty? If so, go up the chain and speak with the zone rep from the manufacturer.

 

[Dan from KS]

is this a new car or at least a car still under the manufacturers warranty? If so, go up the chain and speak with the zone rep from the manufacturer.

thank you will do on Monday. talked to MFG customer service and was told I would get a call back from a supervisor but didn't happen.12 model 19k miles

 

[OHRoadwarrior]

I would say the manufacturer needs to get an engineer involved to determine how moisture compromised the sealed system.