UK
A large train company took two payments out of my account by mistake - when I complained they said they will issue me with a refund... in the near future.
It has been a month, I would like to know my rights... can I issue them with a 7 day warning and fine, or charges by the interest rate, like they would do to a consumer ?
A large train company took two payments out of my account by mistake - when I complained they said they will issue me with a refund... in the near future.
It has been a month, I would like to know my rights... can I issue them with a 7 day warning and fine, or charges by the interest rate, like they would do to a consumer ?