J
jepaul
Guest
We operate a bronze statue casting company. I have a customer that has signed an agreement stating that they forfeit all deposits made if the cancel the contract for casting services. A deposit of 50% of the cost is required up front. They are given 72 hours to change their minds, however in this case it was about 2.5 months later that the decision was made.
The initial request was for two pieces to be cast, each at different prices. For personal reasons, the customer has decided to not complete the project and get a refund. We offered a credit.
The decision was made to complete one of the two pieces and we would allow the credit from the other piece to cover the balance - however, there is now a 160-dollar positive balance and the customer wants it refunded. We have refused.
Upon inspection of the contract - it was signed with the owner's name by someone else (with verbal authority) on a pre printed form.
My questions are:
1. Is the customer entitled to a refund?
2. Should the contract have been signed by an authorized agent with the agent's name or is it satisfactory to sign the owner’s name?
3. Is a business required to have an authorized to sign letter on file?
4. Will a court accept this as an authorized signature or would the proper thing be to have the employee sign his or her own name and put the word "for" in front of the pre printed signature?
The initial request was for two pieces to be cast, each at different prices. For personal reasons, the customer has decided to not complete the project and get a refund. We offered a credit.
The decision was made to complete one of the two pieces and we would allow the credit from the other piece to cover the balance - however, there is now a 160-dollar positive balance and the customer wants it refunded. We have refused.
Upon inspection of the contract - it was signed with the owner's name by someone else (with verbal authority) on a pre printed form.
My questions are:
1. Is the customer entitled to a refund?
2. Should the contract have been signed by an authorized agent with the agent's name or is it satisfactory to sign the owner’s name?
3. Is a business required to have an authorized to sign letter on file?
4. Will a court accept this as an authorized signature or would the proper thing be to have the employee sign his or her own name and put the word "for" in front of the pre printed signature?
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