Cox cable internet issues

[loginix]

What is the name of your state (only U.S. law)?
Arizona

Let me explain my situation I rent an apartment that offers basic Internet and cable tv that is included in that rent so it isn't cheap I live in nice area, we have to buy our own modem and router, which I did. If we want a faster speed we pay the difference and I upgraded and I do pay the difference that's fine with me. The othe day I tried to upgrade to even faster speed with a promotion they are offering for all new me existing customers 100/mb for $5 extra a month and they offered me as soon as I called to upgrade. After they tried to input and find out my apartments pays for my basic Internet they say I don't qualify because my apartments pay for basic ( but I upgraded once and pay the difference ) so I asked them to send something in writing that defines why I don't qualify. They had no response for that and had nothing in writing, what can I do? Any input would be good?

 

[Silverplum]

What is the name of your state (only U.S. law)?
Arizona

Let me explain my situation I rent an apartment that offers basic Internet and cable tv that is included in that rent so it isn't cheap I live in nice area, we have to buy our own modem and router, which I did. If we want a faster speed we pay the difference and I upgraded and I do pay the difference that's fine with me. The othe day I tried to upgrade to even faster speed with a promotion they are offering for all new me existing customers 100/mb for $5 extra a month and they offered me as soon as I called to upgrade. After they tried to input and find out my apartments pays for my basic Internet they say I don't qualify because my apartments pay for basic ( but I upgraded once and pay the difference ) so I asked them to send something in writing that defines why I don't qualify. They had no response for that and had nothing in writing, what can I do? Any input would be good?

This is not a legal issue.

http://www.cox.com/residential/support.cox

 

[Zigner]

What is the name of your state (only U.S. law)?
Arizona

Let me explain my situation I rent an apartment that offers basic Internet and cable tv that is included in that rent so it isn't cheap I live in nice area, we have to buy our own modem and router, which I did. If we want a faster speed we pay the difference and I upgraded and I do pay the difference that's fine with me. The othe day I tried to upgrade to even faster speed with a promotion they are offering for all new me existing customers 100/mb for $5 extra a month and they offered me as soon as I called to upgrade. After they tried to input and find out my apartments pays for my basic Internet they say I don't qualify because my apartments pay for basic ( but I upgraded once and pay the difference ) so I asked them to send something in writing that defines why I don't qualify. They had no response for that and had nothing in writing, what can I do? Any input would be good?

I'm sorry...did you have a legal question?

 

[Silverplum]

I'm sorry...did you have a legal question?

Did you notice the part where I did not use any emoticons?

 

[OHRoadwarrior]

I suggest you move to an apartment where it is available.

 

[davew128]

Hi, I'm Rob Lowe and I watch DirecTV.

And I'm Confused Rob Lowe and I watch cable.