C
cur7is
Guest
What is the name of your state? Georgia - Company's in California
My husband and I placed an order for an item, and when it arrived here it didn't have the feature we were expecting it to have. We called and asked if it would be possible for us to order the feature separately, and we were told that they would look into it for us.
As my husband is setting up the item, he notices that it's damaged, and he calls the company back and arranges a damage claim.
The company received the item, looked it over, and said that there is damage to the box but no damage to the item. Because of this, we are only getting refunded for the item and not the shipping and handling (over $30). We were very mad about this, especially since it had taken a month just to get that far. We emailed telling them we had taken pictures of the damage done to the item and the box and we sent the pictures to them. She said we would receive the refund for the item and the shipping and handling "just to end" this and was very rude.
A few days ago, I noticed on our bank statement a refund for the amount of the item, but there was no refund for the shipping and handling amount. We contacted them again asking about this and sent them pictures of the damage. Again we were told there was no damage done to the item. We have pictures of the damage!! So once again I sent the pictures to them, and I have heard nothing. It's been almost two months, and this still isn't taken care of.
What action can be taken against the company so we can get our money back for the shipping + handling (over $30)?
(Rude comments from those that have nothing better to do with their time will be ignored. Thank you.)
My husband and I placed an order for an item, and when it arrived here it didn't have the feature we were expecting it to have. We called and asked if it would be possible for us to order the feature separately, and we were told that they would look into it for us.
As my husband is setting up the item, he notices that it's damaged, and he calls the company back and arranges a damage claim.
The company received the item, looked it over, and said that there is damage to the box but no damage to the item. Because of this, we are only getting refunded for the item and not the shipping and handling (over $30). We were very mad about this, especially since it had taken a month just to get that far. We emailed telling them we had taken pictures of the damage done to the item and the box and we sent the pictures to them. She said we would receive the refund for the item and the shipping and handling "just to end" this and was very rude.
A few days ago, I noticed on our bank statement a refund for the amount of the item, but there was no refund for the shipping and handling amount. We contacted them again asking about this and sent them pictures of the damage. Again we were told there was no damage done to the item. We have pictures of the damage!! So once again I sent the pictures to them, and I have heard nothing. It's been almost two months, and this still isn't taken care of.
What action can be taken against the company so we can get our money back for the shipping + handling (over $30)?
(Rude comments from those that have nothing better to do with their time will be ignored. Thank you.)