What is the name of your state (only U.S. law)? CO
Hi,
I recently took my car to Tires Plus because I was having problems with my clutch. After looking at my car they called and said that they would have to replace my clutch along with the slave plate, for a total cost of $984. They informed me that they would begin the work that evening and have it done by early afternoon the next day. By early evening the next day I called to see if my car was ready, at which point they informed me it would be done within the next couple of hours. When I hadn't heard from them by early afternoon the day after that, I called and they informed me that the clutch was working fine, but everytime they tried to drive it out of their lot, the brake pressure failed. They have said that they really don't know what is wrong, but they are ordering several parts to test the problem. I told them that I don't want to pay for these additional charges because there was nothing wrong with my brakes when I took my car in. In fact, they put four new tires on about three months ago and informed me that my brake system was looking fine. Furthermore, they day I took my car in, I had no problems with the brakes whatsoever. They are now insisting that I either pay for the additional repairs, or take the car back without them, and thus no additional charges. I have requested to see all parts being replaced so that I can have them inspected, but this doesn't seem right. I don't understand how they can break something while my car is in their posession and then insist I pay for those incurred damages. Can anybody help??
Thank you,
Lea
Hi,
I recently took my car to Tires Plus because I was having problems with my clutch. After looking at my car they called and said that they would have to replace my clutch along with the slave plate, for a total cost of $984. They informed me that they would begin the work that evening and have it done by early afternoon the next day. By early evening the next day I called to see if my car was ready, at which point they informed me it would be done within the next couple of hours. When I hadn't heard from them by early afternoon the day after that, I called and they informed me that the clutch was working fine, but everytime they tried to drive it out of their lot, the brake pressure failed. They have said that they really don't know what is wrong, but they are ordering several parts to test the problem. I told them that I don't want to pay for these additional charges because there was nothing wrong with my brakes when I took my car in. In fact, they put four new tires on about three months ago and informed me that my brake system was looking fine. Furthermore, they day I took my car in, I had no problems with the brakes whatsoever. They are now insisting that I either pay for the additional repairs, or take the car back without them, and thus no additional charges. I have requested to see all parts being replaced so that I can have them inspected, but this doesn't seem right. I don't understand how they can break something while my car is in their posession and then insist I pay for those incurred damages. Can anybody help??
Thank you,
Lea