volkswagclaims
Junior Member
New Jersey
I am posting in the Insurance, Consumer Protection, an Accident Law, because I believe my issue can fall within each section.
We have a current issue with our dealership and some damages done to our car by said party. Long story short, my mother sent in our car for repairs THREE times for apparently the same problem. The first two times, the dealership had failed to properly find the problem. Our car died on us twice on the highway, and once again in a busy street because of this problem. During the car's third trip to the dealership, one of the dealership's employees was involved in an accident with our car while taking it out on a test run. Although the first time we were contacted the Dealer claimed he would take care of it, after a few weeks, he wanted our insurance company to take care of the damages - neglecting to consider that it would be our family that would ultimately bare the burden of raised insurance rates. The dealership is still in possession of our car, however they have given us a loaner in the meantime. I feel that they have completely taken advantage of my mother, as she's been largely quiet and passive on the issue. What could we do?
We simply do not want to bare the costs, or the raised insurance rates, of an accident we are not responsible for. Also, the problems with my mother's car started on December 29th. They already failed to fix the problem twice, how do we know they won't fail again the third time? The previous two times the car failed on the highway, despite the “repairs”. These failures could’ve led to serious injuries. To be fair, we wouldn't mind paying for the costs of the dysfunctional part, but not for the work they've done. The job they've done has been inadequate, their cooperation with us has been poor, and it has given us tons of unnecessary headaches. Please Help us
I am posting in the Insurance, Consumer Protection, an Accident Law, because I believe my issue can fall within each section.
We have a current issue with our dealership and some damages done to our car by said party. Long story short, my mother sent in our car for repairs THREE times for apparently the same problem. The first two times, the dealership had failed to properly find the problem. Our car died on us twice on the highway, and once again in a busy street because of this problem. During the car's third trip to the dealership, one of the dealership's employees was involved in an accident with our car while taking it out on a test run. Although the first time we were contacted the Dealer claimed he would take care of it, after a few weeks, he wanted our insurance company to take care of the damages - neglecting to consider that it would be our family that would ultimately bare the burden of raised insurance rates. The dealership is still in possession of our car, however they have given us a loaner in the meantime. I feel that they have completely taken advantage of my mother, as she's been largely quiet and passive on the issue. What could we do?
We simply do not want to bare the costs, or the raised insurance rates, of an accident we are not responsible for. Also, the problems with my mother's car started on December 29th. They already failed to fix the problem twice, how do we know they won't fail again the third time? The previous two times the car failed on the highway, despite the “repairs”. These failures could’ve led to serious injuries. To be fair, we wouldn't mind paying for the costs of the dysfunctional part, but not for the work they've done. The job they've done has been inadequate, their cooperation with us has been poor, and it has given us tons of unnecessary headaches. Please Help us
