Deposit paid nearly 8 months ago, still waiting for item promised "in 4 to 6 weeks"
What is the name of your state (only U.S. law)? Texas
Hi, I'm hoping the experts can advise me here.
Nearly 8 months ago, I wired a deposit to a company in Canada, for an item they promised to deliver and install "in 4 to 6 weeks".
They stated upfront that the deposit was non-refundable.
The deposit is just under US$5000. I have proof from them that they received it.
Since sending in the deposit, I have called or emailed them each month, to check on the status.
The few times I have received an email response/spoken to a person, they have told me over and over again "sorry for the delay.... we will get to you .... expect delivery in a few weeks....".
After a few months I tried to get their local BBB (they are a member) to give them a "push in the right direction", and the BBB gave up with "good luck - we got no reply, we are giving them an F".
I have not received an email or been able to get hold of a person (I get voicemail) for nearly 2 months now. Their website is still being updated.
Ideally I still want the item, though I'm beginning to think I will never see it, and likely need to do something legal to get my deposit back.
What are my options? All constructive advice appreciated!
Thank you!
What is the name of your state (only U.S. law)? Texas
Hi, I'm hoping the experts can advise me here.
Nearly 8 months ago, I wired a deposit to a company in Canada, for an item they promised to deliver and install "in 4 to 6 weeks".
They stated upfront that the deposit was non-refundable.
The deposit is just under US$5000. I have proof from them that they received it.
Since sending in the deposit, I have called or emailed them each month, to check on the status.
The few times I have received an email response/spoken to a person, they have told me over and over again "sorry for the delay.... we will get to you .... expect delivery in a few weeks....".
After a few months I tried to get their local BBB (they are a member) to give them a "push in the right direction", and the BBB gave up with "good luck - we got no reply, we are giving them an F".
I have not received an email or been able to get hold of a person (I get voicemail) for nearly 2 months now. Their website is still being updated.
Ideally I still want the item, though I'm beginning to think I will never see it, and likely need to do something legal to get my deposit back.
What are my options? All constructive advice appreciated!
Thank you!
