S
startup
Guest
What is the name of your state? North Carolina
Two people (us) who had decided to start up a small service business went to a printer to inquire about getting stationery (letterhead, envelopes, then probably a brochure). Printer advised we should develop our logo first, then consider color then stationery layout. They said they wanted our business, and that they had a person in back who could help with logo design. We said, "great", with the (unspoken) understanding it was at no charge and in good faith, with the hope to gain our stationery business. Person sent us an idea or two, which we never used, nothing was any good, we finally said "forget it" on their logo ideas. We were continuing to ponder branding issues before we ordered stationery from anyone. Three months passed and the printer out of the blue says we owed them for logo design.. claims we contracted with them for logo design, that what they expect is reasonable and customary, and that they would normally charge us $1,000 but they'd settle for $500. We don't think we owe them anything, we said so and explained our position. Said we would still be open to using them for stationery and printing work. The printer insists, says they will send bills until we pay what we owe. We just want the printer to leave us alone. How do we "push back" to make this person go away?
Two people (us) who had decided to start up a small service business went to a printer to inquire about getting stationery (letterhead, envelopes, then probably a brochure). Printer advised we should develop our logo first, then consider color then stationery layout. They said they wanted our business, and that they had a person in back who could help with logo design. We said, "great", with the (unspoken) understanding it was at no charge and in good faith, with the hope to gain our stationery business. Person sent us an idea or two, which we never used, nothing was any good, we finally said "forget it" on their logo ideas. We were continuing to ponder branding issues before we ordered stationery from anyone. Three months passed and the printer out of the blue says we owed them for logo design.. claims we contracted with them for logo design, that what they expect is reasonable and customary, and that they would normally charge us $1,000 but they'd settle for $500. We don't think we owe them anything, we said so and explained our position. Said we would still be open to using them for stationery and printing work. The printer insists, says they will send bills until we pay what we owe. We just want the printer to leave us alone. How do we "push back" to make this person go away?