What is the name of your state? Illinois
I purchased some bedroom furniture in 2001 which turned out to be defective. The store's own inspector confirmed this. A simple exchange wasn't possible because the store no longer carried this unique style. I was told that a credit would be placed on my account until I found something in their store that I liked. Over the past 4 years my wife and I have frequently visited the store and inquired about the credit and been told it was still valid. (We've even purchased $2,600 worth of additional furniture from this store!)
Last week I attempted to apply the credit to the purchase of some bedroom furniture to replace the defective furniture and was told, "It's been too long. We aren't going to honor this." HELP! What's my course of action?
I purchased some bedroom furniture in 2001 which turned out to be defective. The store's own inspector confirmed this. A simple exchange wasn't possible because the store no longer carried this unique style. I was told that a credit would be placed on my account until I found something in their store that I liked. Over the past 4 years my wife and I have frequently visited the store and inquired about the credit and been told it was still valid. (We've even purchased $2,600 worth of additional furniture from this store!)
Last week I attempted to apply the credit to the purchase of some bedroom furniture to replace the defective furniture and was told, "It's been too long. We aren't going to honor this." HELP! What's my course of action?