This is a documentation of the events in attempting to receive a refund of my $500.00 down payment from Gates Chevy World located in Mishawaka, IN.
On Saturday March 3,2012 about 10:00am my grandson ,Duston Solomon, and myself, Sam Woo went to Gates Chevy World To follow up on an application that I had filled out online in persuit of purchasing a 2003 Dodge Caravan. When we arrived at the car lot we were greeted by Jeff Walsh, a salesman representing Gates Chevy World. We went to their economy lot and I was shown a 2005 Nissan Quest. When I asked about the Dodge I was told , by Jeff (that I needed to find something newer to better my chances of financing.)
I drove the Nissan from the economy lot to the main lot (approximately 1/2 mile) and parked in the back of their main lot. We went into Jeff's cubicle and started negotiating the price of the van. Starting price was $8995.00 and I negotiated a $2000.00 reduction in price. I told Jeff that I had previous engagements that I needed to attend to and that I was on a time limit. He asked if I agreed with the totals and asked me to sign the bottom to show that I accepted the pricing, he then went to, I presume, Dave Paz and returned and said that everything looked good and they could keep it within my payment range. After that he asked if I had cash to put down on the vehicle and pencilled/penned that in for a total. We then went to see Dave Paz in his office. I was given a receipt for my $500.00 and asked to go have a seat in the lobby. I was told that there were others ahead of me, but they would try to get me in before I had to leave.
They couldn't, so I told them that I had to go and I would be back. I left the dealership at approximately 1:15pm, ran my errands and cleaned out the car.At 3:00 I called the dealership to tell them that I was on my way back and I was told, by I believe Arron Kreiger, "Dave doesn't have time for you."I was asked if I could come on Monday and I told them that I couldn't do anything until Wednesday. I needed a vehicle and a competitor was more than willing to make time for me. I went over to the dealership on Wednesday and told them in person that I was not buying their car. They asked me why and I, as a straight up kind of guy, told them the truth, that I bought from someone else. I went to see Dave in his office about my refund and was told that I would be able to pick up a check on Monday. I expressed that I would like to have the issue resolved by the weekend and he said that he would "get the ball rolling" so that I could pick the check up at Gates Toyota in South Bend,IN, which is the mother company.
I made contact with Gates Toyota and was told that I needed to contact Aaron Krieger about sending over the information. I then called Aaron and was told that I don't deserve my down payment back. I then contacted his supervisor, Clint Emberton about the issue and was told that it was absorbed in securing my loan, of which I thought was done before the down payment, removing the car from the internet and moving the car to the back of the lot. I told him that I didn't believe that they should keep my money and I was told essentially, too bad.
I was told that I wasn't getting my money back, but he would let me apply it toward the purchase of a vehicle, Knowing that I couldn't afford another vehicle. I did have him put that in writing as proof that it wasn't "absorbed" in other services.