Drowning in water softener scam.

[KCMR]

What is the name of your state? Pa
I'll start by saying my husband and I were very naive.

We invited someone to our home to test our water....he did. He basically told me if I loved my children and didn't want to see them die of cancer...amongst some other diseases we should buy this water purification system. We did.

The Water softener itself is from a company named Ionics. However the company that actually sells the product is named Marketlinx. We fell for the scam...had this water softener put in our house and 6,000 later it is useless. Marketlinx is now out of business. It is useless because we no longer have a maintenance agreement to upkeep the stupid thing so basically my water now is worse than it was before.

Recently I had water damage to my kitchen because the sink water purifier decided to burst.

Can we sue Marketlinx or Ionics?

 

[HomeGuru]

What is the name of your state? Pa
I'll start by saying my husband and I were very naive.

We invited someone to our home to test our water....he did. He basically told me if I loved my children and didn't want to see them die of cancer...amongst some other diseases we should buy this water purification system. We did.

The Water softener itself is from a company named Ionics. However the company that actually sells the product is named Marketlinx. We fell for the scam...had this water softener put in our house and 6,000 later it is useless. Marketlinx is now out of business. It is useless because we no longer have a maintenance agreement to upkeep the stupid thing so basically my water now is worse than it was before.

Recently I had water damage to my kitchen because the sink water purifier decided to burst.

Can we sue Marketlinx or Ionics?

**A: yes you can sue but why would you if the main company that sold you the product is out of business? Have you contacted the manufacturer?
File complaints with BBB, state consumer protection office, attorney general etc.

 

[KCMR]

Home...Ionics is still in business.

I really don't necessarily want to just "sue" someone. I just either want the thing maintained or REMOVED. I'd love to be able to get my money back don't get me wrong. But if I could at least get the service contract that I paid for--I'd settle for that.

I have contacted the BBB they have MANY reports about both companies. A local news station also came to my house to do a segment, "Consumer Alert" and did a story about the whole mess.

 

[HomeGuru]

Home...Ionics is still in business.

**A: yes, that is why I asked you if you contacted the manufacturer.
*******

I really don't necessarily want to just "sue" someone.

**A: that's interesting because in your post you asked, "Can we sue..."
*******

I just either want the thing maintained or REMOVED. I'd love to be able to get my money back don't get me wrong. But if I could at least get the service contract that I paid for--I'd settle for that.

**A: then hire a plumber and remove that product.
*********

I have contacted the BBB they have MANY reports about both companies. A local news station also came to my house to do a segment, "Consumer Alert" and did a story about the whole mess.

**A: then that gives you an idea of what you are looking at. You would have better odds at getting anything in Atlantic City.

 

[KCMR]

Why don't you calm down?

 

[KCMR]

Actually people have sued Ionics and won.

I am more interested in getting them to REMOVE the thing from my house.

 

[HomeGuru]

Ok, good luck.

 

[KCMR]

thanks for the warm wishes... ((rolls her eyes))