What is the name of your state? California
This morning I sent my ninteen year of child off to university, several states away in MIssouri. She was a bit timid, but I told her to go for it, use the saved money for books, because money is very tight. We were told to arrive at the bus station in VAcaville an hour early to get our paper ticket that we paid for on line. When we arrived an hour early, a note on the door said the agent was out for a few hours. This alone was very stressful for my daughter, but I tried to keep her calm and remind her that she is an adult now.
I called the 800 numbers, where my call was droped two times when the questions got troublesome. The third time I called I asked for the supervisior of the supervisors to give me a reference number to show the driver so that she could get on and take care of the other details at the next terminal. That worked.
That day Pam called me and told me that the schedule we were told was obsolete. In fact, the trip would be three days, not two days, and it went new places. This new schedule had been in effect for two days, but none of the automated services had been updated. She took this with a grain of salt, and hoped she wouldn't run out of money for food for another day.
Today the bus blew a tire out all over the highway. Thankfully, no one was hurt physically. After many hours of waiting, the travelers were told they might as well get a hotel, if they roomed with a person they had met on the but (a stranger) they could save some money. No money was offered to feed or shelter these travelors. In fact they were encouraged to lock themselves in a room with a person they met less than a day ago. What can we do?What is the name of your state?