1slittleoldlady
Junior Member
What is the name of your state (only U.S. law)? New York.
Given the current sad state of affairs Amazon is in, as it is really convicted of cheating it's customers with that Prime issue, I am wondering if by law I have been cheated too and what I could do about it.
I sell used items on line and did so on Amazon for a brief time. I read their return policy. It said Amazon would take back NEW items, sent back in good new condition in original packaging. I took that to apply only to NEW items and only to the items Amazon sold, as Amazon does sell on it's own site as I understand.
I listed about 300 items over a months time, and when questions came up I contacted the customer service with the item and how my listing looked, and was clear on the listing page. The first thing that came up always was a picture of my item and a statement under condition: NOTE: No returns, No refunds.. then I went on with what ever else I had to say. I always advised that the seller emailed me before the purchase to make sure of condition and anything else they might question.
I listed a 40 year old book as: Book in good condition, Dust cover tattered, which to my mind means damaged. The book was chosen out of a dozen or so books in better condition and costing less, by a women who complained the book smelled and returned it to me saying she has a medical condition which did not allow her to keep the book. I at first refused, then thought Boy I would really rather have a happy customer and if this person really has a medical condition, I should be kind to her.
When I got the book back it looked like she had taken the hardback cover and pushed it back so as to break the binding which held the front cover to the pages. I was annoyed and issued a refund for half the cost of the book as the book was now damaged and I could not sell it like that. She filed a A-Z claim against me, claiming that the book was not as described on the web site. Amazon agreed and refunded the cost of the book and charged me with her shipping and a $1.00 fine, if you could call it that, plus it took out its selling fees.
Then the buyer puts a bit "BUYER BEWARE" in feedback.
Now, I put all my items on hold because I do not want to do business with a company that treats sellers this was, not to mention they kicked me off the forums for using my freedom of speech on it to complain about what I felt were unfair business dealings Amazon engaged it, and this suit proved I was right.
So I hunt thru the pages on policy Amazon put up and on the sites pages it does say that a 3rd party may have a different return policy. This is where I am confused. Am I the 3rd party? Amazon hosts the site, Amazon does buy from sellers to resell in competition with the sellers who pay to sell as pro sellers on the site, and Amazon allows other businesses to advertise on the site, then there is me. The person who is getting rid of the items in her home just to make the cost of bills.... Am I a 3rd seller?
Do I have the right to sue Amazon and this person for damaging my reputation as a seller? The cost of the item was under $15.00 but the mental junk I have gone thru as turned me into a meanie against this women.
People say oh forget it, but I can't I hate that Companies and people like this buyer who lied and destroyed my property and can get away with acting and conducting business this way.
What to do?
Thanks for any input.
Given the current sad state of affairs Amazon is in, as it is really convicted of cheating it's customers with that Prime issue, I am wondering if by law I have been cheated too and what I could do about it.
I sell used items on line and did so on Amazon for a brief time. I read their return policy. It said Amazon would take back NEW items, sent back in good new condition in original packaging. I took that to apply only to NEW items and only to the items Amazon sold, as Amazon does sell on it's own site as I understand.
I listed about 300 items over a months time, and when questions came up I contacted the customer service with the item and how my listing looked, and was clear on the listing page. The first thing that came up always was a picture of my item and a statement under condition: NOTE: No returns, No refunds.. then I went on with what ever else I had to say. I always advised that the seller emailed me before the purchase to make sure of condition and anything else they might question.
I listed a 40 year old book as: Book in good condition, Dust cover tattered, which to my mind means damaged. The book was chosen out of a dozen or so books in better condition and costing less, by a women who complained the book smelled and returned it to me saying she has a medical condition which did not allow her to keep the book. I at first refused, then thought Boy I would really rather have a happy customer and if this person really has a medical condition, I should be kind to her.
When I got the book back it looked like she had taken the hardback cover and pushed it back so as to break the binding which held the front cover to the pages. I was annoyed and issued a refund for half the cost of the book as the book was now damaged and I could not sell it like that. She filed a A-Z claim against me, claiming that the book was not as described on the web site. Amazon agreed and refunded the cost of the book and charged me with her shipping and a $1.00 fine, if you could call it that, plus it took out its selling fees.
Then the buyer puts a bit "BUYER BEWARE" in feedback.
Now, I put all my items on hold because I do not want to do business with a company that treats sellers this was, not to mention they kicked me off the forums for using my freedom of speech on it to complain about what I felt were unfair business dealings Amazon engaged it, and this suit proved I was right.
So I hunt thru the pages on policy Amazon put up and on the sites pages it does say that a 3rd party may have a different return policy. This is where I am confused. Am I the 3rd party? Amazon hosts the site, Amazon does buy from sellers to resell in competition with the sellers who pay to sell as pro sellers on the site, and Amazon allows other businesses to advertise on the site, then there is me. The person who is getting rid of the items in her home just to make the cost of bills.... Am I a 3rd seller?
Do I have the right to sue Amazon and this person for damaging my reputation as a seller? The cost of the item was under $15.00 but the mental junk I have gone thru as turned me into a meanie against this women.
People say oh forget it, but I can't I hate that Companies and people like this buyer who lied and destroyed my property and can get away with acting and conducting business this way.
What to do?
Thanks for any input.
