My Lenovo notebook computer suddenly stopped working so I sent the unit to Lenovo service center for repair under factory warranty. I have specifically marked 'Not to format or reimaging the hard disk drive (HDD)' on the Lenovo's repair service questionnaire sheet since I have valuable data stored on HDD. Lenovo called me saying my HDD would be the problem so I requested to send my laptop without repair attempt. I was going to recover my data from HDD first before I repair or replace my HDD. I received my laptop back from Lenovo and attempted to recover my data from HDD but it turned out that the HDD in my notebook was not mine. Lenovo did not repair my notebook computer and even switched my HDD with someone else's. I called Lenovo several times and explained that I need my original HDD to recover my data but can't seem to locate my original HDD. They didn't repair it and even swiched HDD with somebody else's and lost my HDD.
They said they will not take responsible for lost HDD and any data stored within the HDD. What is the best strategy to fight with them?
They said they will not take responsible for lost HDD and any data stored within the HDD. What is the best strategy to fight with them?