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Incorrect cell phone bill

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R

ranu

Guest
I reside in California.

I am seeking advice on resolving a problem regarding incorrect billing that I have been having with verizon wireless customer service over the past 3 months.

I have been a verizon wireless customer since August
2000 with 2 phones on a family plan and there was no problem until 3 months ago.

The problem began since the Aug 2001 billing cycle I am being incorrectly charged for
my mobile to mobile calls which should be a part of my
1000 mobile to mobile minutes in the plan(450 anytime
mins. + 1000 m-m mins) since the August 2001 billing
cycle.

I have spent over 10 frustrating hours of dealing with
their customer service personnel sitting behind 800
numbers trying to get them to correct the problem.
After several frustrating hours I had to finally
cancel my sevice on Oct. 17, 2001. Now that my service
is discontinued they are refusing to correct
my most recent Bill. I have the names of all the
supervisors and representatives who have refused to
resolve the problem in a very rude and unprofessional
manner.

The crux of the problem is that I have no documentation of the plan I am on. I upgraded my plan on the phone and confirmed with the rep. atleast 4 times to recheck the no. of minutes my plan had; they confirmed (450 anytimemins. + 1000 m-m mins)

I would much appreciate any advice on how to correctly tackle the matter.
 


HomeGuru

Senior Member
With no evidence in writing it will hard to win against Verizon.
So call them and tell them you will pay the bill but they need to send written confirmation of your plan.
 

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