R
ranu
Guest
I reside in California.
I am seeking advice on resolving a problem regarding incorrect billing that I have been having with verizon wireless customer service over the past 3 months.
I have been a verizon wireless customer since August
2000 with 2 phones on a family plan and there was no problem until 3 months ago.
The problem began since the Aug 2001 billing cycle I am being incorrectly charged for
my mobile to mobile calls which should be a part of my
1000 mobile to mobile minutes in the plan(450 anytime
mins. + 1000 m-m mins) since the August 2001 billing
cycle.
I have spent over 10 frustrating hours of dealing with
their customer service personnel sitting behind 800
numbers trying to get them to correct the problem.
After several frustrating hours I had to finally
cancel my sevice on Oct. 17, 2001. Now that my service
is discontinued they are refusing to correct
my most recent Bill. I have the names of all the
supervisors and representatives who have refused to
resolve the problem in a very rude and unprofessional
manner.
The crux of the problem is that I have no documentation of the plan I am on. I upgraded my plan on the phone and confirmed with the rep. atleast 4 times to recheck the no. of minutes my plan had; they confirmed (450 anytimemins. + 1000 m-m mins)
I would much appreciate any advice on how to correctly tackle the matter.
I am seeking advice on resolving a problem regarding incorrect billing that I have been having with verizon wireless customer service over the past 3 months.
I have been a verizon wireless customer since August
2000 with 2 phones on a family plan and there was no problem until 3 months ago.
The problem began since the Aug 2001 billing cycle I am being incorrectly charged for
my mobile to mobile calls which should be a part of my
1000 mobile to mobile minutes in the plan(450 anytime
mins. + 1000 m-m mins) since the August 2001 billing
cycle.
I have spent over 10 frustrating hours of dealing with
their customer service personnel sitting behind 800
numbers trying to get them to correct the problem.
After several frustrating hours I had to finally
cancel my sevice on Oct. 17, 2001. Now that my service
is discontinued they are refusing to correct
my most recent Bill. I have the names of all the
supervisors and representatives who have refused to
resolve the problem in a very rude and unprofessional
manner.
The crux of the problem is that I have no documentation of the plan I am on. I upgraded my plan on the phone and confirmed with the rep. atleast 4 times to recheck the no. of minutes my plan had; they confirmed (450 anytimemins. + 1000 m-m mins)
I would much appreciate any advice on how to correctly tackle the matter.