Internet Service Contract

[gmom2many]

What is the name of your state? Missouri

My 75 year old nieghbor recently bought his first computer and called his local phone company to inquire about internet service. He has no previous experience with computers or ISP's. His local phone company talked him into a 1 year contract, paying a non-refundable, full year of service. The service is extremely slow and customer service is very poor. He called them and asked to cancel the contract and service and was told, "You knew it was non-refudable when you signed it and we have expences to cover too, so we can't refund your money."
Is there anything that he can do to get out of this contract?
I have gotten his permission to post this.

 

[BelizeBreeze]

Without reading the contract no one responsible is going to tell you yes or no. But I can tell you that without a recession clause, your neighbor is going to be surfing veeeery slowly. At least for the next year.

 

[jpritchett81]

You can canel the contract.....and pay an early termintatino fee.

Is this connection dsl??? Here are the two main reasons why the connection may be slow for dsl. Spyware. To far away from the central office.....dsl signal.

If it's a cable connection....cable internet is a shared connection meaning if you have several users in the same area on at the same time...that will slow the connection down. Spyware

Hope this helps

 

[BelizeBreeze]

You can canel the contract.....and pay an early termintatino fee.

Is this connection dsl??? Here are the two main reasons why the connection may be slow for dsl. Spyware. To far away from the central office.....dsl signal.

If it's a cable connection....cable internet is a shared connection meaning if you have several users in the same area on at the same time...that will slow the connection down. Spyware

Hope this helps

And you reached this conclusion by reading the contract right?