What is the name of your state (only U.S. law)? Pennsylvania
In December of 2005 I contracted a flooring franchise to install ceramic tile in my kitchen. They completed the job, except that they did not do the baseboard area leading into my living room as I asked. They removed old baseboard and installed new baseboard, and then removed it as it's not what I wanted, however, the walls underneath were then damaged and needed repaired back to the way they were (I.e. baseboard that was there originally needed replaced and painting). I called them, a manager came out to look at it, said he would have it taken care of, and would call me when he returned to the store. He never called. I called twice in the next two weeks, and never received a response. Thus, the repair was never done. I did take pictures of the damage, and still have them somewhere I think, although I also never got it fixed by anyone else so it looks the same. I paid them half the cost up front, the other to be done after competion of the job. Since that time, I've received only 2 or 3 invoices from them requesting the payment, never a call, never a letter. I returned those invoices with notes written on them that I did not intend to pay.
Today I received a letter from an attorney for them demanding payment in full. Being that the job was not completed as I wanted, and the repair promised never occurred, where do I stand with this? Do I reply to the attorney stating the above? If they conider coming and finally repairing the work, do I have to pay the full amount? I have had to look at the damage for almost 4 years although I know I could have gotten it fixed since and have not. If they agree to come and repair it is it possible to get the balance due reduced? and what would be a reasonable amount...half, a quarter, a third?
Thanks for your input.What is the name of your state (only U.S. law)?
In December of 2005 I contracted a flooring franchise to install ceramic tile in my kitchen. They completed the job, except that they did not do the baseboard area leading into my living room as I asked. They removed old baseboard and installed new baseboard, and then removed it as it's not what I wanted, however, the walls underneath were then damaged and needed repaired back to the way they were (I.e. baseboard that was there originally needed replaced and painting). I called them, a manager came out to look at it, said he would have it taken care of, and would call me when he returned to the store. He never called. I called twice in the next two weeks, and never received a response. Thus, the repair was never done. I did take pictures of the damage, and still have them somewhere I think, although I also never got it fixed by anyone else so it looks the same. I paid them half the cost up front, the other to be done after competion of the job. Since that time, I've received only 2 or 3 invoices from them requesting the payment, never a call, never a letter. I returned those invoices with notes written on them that I did not intend to pay.
Today I received a letter from an attorney for them demanding payment in full. Being that the job was not completed as I wanted, and the repair promised never occurred, where do I stand with this? Do I reply to the attorney stating the above? If they conider coming and finally repairing the work, do I have to pay the full amount? I have had to look at the damage for almost 4 years although I know I could have gotten it fixed since and have not. If they agree to come and repair it is it possible to get the balance due reduced? and what would be a reasonable amount...half, a quarter, a third?
Thanks for your input.What is the name of your state (only U.S. law)?
