S
seelingk
Guest
What is the name of your state? NY
I bought a PS2 console for my nephew on Dec 22, 2003, xmas gift. He started playing with it and it did not work right. I only runs with PS1 games - it's defective. I brought it back to the store within a week for exchange. The salesperson told me that they are out of stock, and their policy says once a "electronic/game" is opened, it cannot be refund for money or store credit. So I waited and waited and waited. Called the store today, still not in stock. It's been 1 month and 1 week. I simply want my money back so I can buy this product elsewhere where available. I went on their kbtoys.com site and reported this problem several times, but none of my complaint was responded. Although the store manager said she can override the policy of 30 day exchange time frame, but how long am I supposed to wait? Why should I get stuck with a piece of defective product?
Help.
I bought a PS2 console for my nephew on Dec 22, 2003, xmas gift. He started playing with it and it did not work right. I only runs with PS1 games - it's defective. I brought it back to the store within a week for exchange. The salesperson told me that they are out of stock, and their policy says once a "electronic/game" is opened, it cannot be refund for money or store credit. So I waited and waited and waited. Called the store today, still not in stock. It's been 1 month and 1 week. I simply want my money back so I can buy this product elsewhere where available. I went on their kbtoys.com site and reported this problem several times, but none of my complaint was responded. Although the store manager said she can override the policy of 30 day exchange time frame, but how long am I supposed to wait? Why should I get stuck with a piece of defective product?
Help.
